Multimedia AV Technician - NYC

Multimedia AV Technician - NYC

02 Nov 2022
New York, New york city, 10008 New york city USA

Multimedia AV Technician - NYC

Our client in New York, NY (Bryant Park Area) is looking for an AV Analyst to join their team. This role is starting as a contract position with a high likelihood of becoming a permanent position.

This is an opportunity for growth potential to start managing and supervising meetings - you will be able to get experience at the specialist level.

This person will be supporting and operating the company's video conferencing and audio/visual systems in support of improving productivity of users. This person is expected to be on site every day.

Position Description:

  • Working in a self-service driven environment

  • This person will need to have strong people skills - will need to provide white-glove service/VIP support (have strong customer service experience clear on resume)

  • Shifts: 8AM-4PM (priority) and 9AM-5PM

  • Setting up AV equipment (50% of the time they are doing the AV set ups - ability to follow process)

  • Boots on the ground analyst role

  • Run daily conference room checks to assure all technology and devices are fully operational and ready for service.

  • Run daily conference room scheduling report and schedule/coordinate internal and external daily video conferences and webinars on appropriate video platforms.

  • Provide proactive outreach to end users to confirm meeting requirements and make recommendations if needed.

  • Work collaboratively with other departments to coordinate large meetings, webinar, Town Hall events and/or offsite events.

  • Provide ad hoc training on multimedia technologies requested by end users.

  • Troubleshoot technology issues before/during/after meetings.

  • Provide hands-on in-room or remote meeting/event support as requested.

  • Respond to end users in a timely fashion to address any AV-related problems that come up and work together with the network and infrastructure teams in cases where issues are network related.

  • Ensure adequate inventory for AV equipment's peripherals (batteries, projector bulbs, etc.)

  • Create documentation and manuals for supported hardware software packages as needed.

  • Perform basic editing of video/audio clips for meetings/events that are recorded.

  • Use of software platforms to add graphics to video/audio clips (Adobe Premiere, Camtasia, Vegas, Final Cut, etc.).

Required Skills:

  • Expertise in web conferencing clients (WebEx, Zoom, GoToMeeting, ON24 and other webinar/event platforms)

  • 2+ years of experience in a professional environment with a focus in multimedia and/or end-user support.

  • Understanding of audio/visual systems (Cisco and Polycom endpoints, video bridges, expressways and switches)

  • Ability to lift 50 pounds.

  • Commitment to great client service.

  • Ability to collaborate in a team, including across offices (team consists of 10 people)

  • Strong thinking/problem-solving skills

  • Ability to follow AV processes at a white-glove level

  • Excellent interpersonal, verbal and written communication skills.

  • Ability to build and maintain positive relationships.

  • Ability to work in a fast-paced, deadline-driven environment.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Technologies, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill Legal, Beacon Hill Life Sciences, and Beacon Hill HR by visiting

We look forward to working with you.

Beacon Hill. Employing the Future

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