Deliver 1st and 2nd line support for new & existing global SRCM Platforms
Manage incidents and deployments of new & existing applications across environments
The candidate will be required to look across the entire environment to aid continuous improvement with the state and supportability of respective systems.
Build and maintain relationships with our stakeholders
Work closely with Development and TI teams to ensure that issues and defects are reported and actioned and meet business requirements and timelines
Work closely with other MAPS team members across the regions to ensure consistent service delivery and standardisation
Improve documentation of support policies and procedures.
Respond to requests and inquiries from CIO & TI teams within pre-determined timeframes of our service level agreement
Identify solutions to work around open issues / problems that are under investigation or pending resolution
Work directly with our end users for any support related issue
The ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly
An independent sense of motivation to continuously improve themselves and their environment
An intuitive problem solving ability which leads to solution alternatives that reflect a diverse foundation of knowledge, skills and experiences
The confidence, focus, and adaptable communication style required to effectively coordinate restoration efforts for high-impact technology incidents
Manage issues by communicating to relevant stake holders through normal communication channels, raising incidents and problem records.
Build and maintain partnerships with business stakeholders, application development personnel, and infrastructure contacts
Troubleshooting of complex system issues
Proactive identification and resolution of problem hotspots
Development of tools and driving efficiency/stability improvements
Accurate tracking of support effort to enable effective management reporting
Desired Skills
The core set of technical skills that are beneficial in the role are:
Microsoft SharePoint Expertise
Operating systems: Unix, Linux, Windows
Programming languages: Python, .NET, Java
Scripting languages: Unix Shell, Perl, Python
Ansible, Automation, Openshift, Kubernetes
Cloud & Containerization
Well rounded understanding of infrastructure disciplines (network, server, storage, messaging)
location: New York, New York
job type: Contract
salary: $67 - 77 per hour
work hours: 9am to 5pm
education: Bachelors
responsibilities:
The candidate will be required to look across the entire environment to aid continuous improvement with the state and supportability of respective systems.
Build and maintain relationships with our stakeholders
Work closely with Development and TI teams to ensure that issues and defects are reported and actioned and meet business requirements and timelines
Work closely with other MAPS team members across the regions to ensure consistent service delivery and standardisation
Improve documentation of support policies and procedures.
Respond to requests and inquiries from CIO & TI teams within pre-determined timeframes of our service level agreement
Identify solutions to work around open issues / problems that are under investigation or pending resolution
Work directly with our end users for any support related issue
qualifications:
Experience level: Experienced
Minimum 8 years of experience
Education: Bachelors
skills:
Python
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
