ServiceNow Solution Architect

ServiceNow Solution Architect

27 Jul 2021
New York, New york city, 10001 New york city USA

ServiceNow Solution Architect

About the job

Established in 1996, Nagarro began as a dream of a few friends who wanted to create a company with a difference – a company that focused on “strategic differentiation via technology” initiatives rather than routine IT operations. Today we are more than 6500 experts across more than 20 countries. At Nagarro, you can look forward to a work culture that is dynamic and non-hierarchical. You will be given opportunities to add value to challenging and complex assignments while collaborating with world-class technologists. The versatile environment here helps foster fresh perspectives and enables you to deliver high-quality code. There will be ample opportunities provided for skill up-gradation to accelerate your professional and personal development.

Title : ServiceNow Solution Architect

Location : New York City

Duration : 12+ Months


Job Description:

Required Qualifications
  • Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments
  • Knowledge of ITIL, minimum Foundation level, ideally higher.
  • Additional experience in the following product lines: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or Software Asset Mgmt.
  • Proficient understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
  • Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
  • Experience implementing systems using the Agile/Scrum methodology
  • Active listening skills, respecting others point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while helping in solving business processes and/or technical problems.
  • Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Ownership, accountability, and attention to detail in all work efforts
  • Maturity, professionalism, and judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise.
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.


Preferred Qualifications
  • Degree or equivalent, preferably in Computer Science or Information Technology,
  • 7+ years working on the ServiceNow platform and 15+ years of Industry experience
  • ServiceNow Certified Application Developer
  • ITIL Foundations Certification


Key Areas of Responsibility
  • Assist in the Pre-Sales process with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
  • Serve as primary technical point-of-contact for projects and as the face of the development team to the customer
  • Define, at an architectural and design level of detail, technical solutions aligned with our client business problems and ServiceNow Implementation Best Practices
  • Understand customer requirements, translate to solutions, and communicate to clients
  • Write/estimate Stories, monitor Developer work, and own overall quality and delivery of the solution; may perform a portion of development on Stories that cannot be delegated
  • Responsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer activities if purchased by the client
  • Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges
  • Help mentor Developers and Technical Consultants in relation to technical design standards and implementation of best practices
  • Maintain proficient knowledge of the ServiceNow platform and products via webinars, case study, training, and all other resources available
  • Perform research into technology partner or other vendor solutions in context of client requirements for integration
  • Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Provide mentorship and guidance to other members of the team
  • Other duties and responsibilities as assigned

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability or marital status.

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