Technical Writer

Technical Writer

03 Nov 2023
New York, New york city, 10001 New york city USA

Technical Writer

TITLE: Technical Writer

Location: New York, NY; Chicago, IL; Jersey City, NJ; Wilmington, DE; or Plano,TX

Our fiancial services client is undergoing constant change that requires a perpetual focus on innovation. Emerging technologies are rapidly changing the way they do business, leading to new business models with the potential to radically transform the financial services sector. Part of this journey involves a shift to digital banking, where we leverage the power of APIs to move toward an open banking model. In this role, you'll have the opportunity to work in an Agile environment with an entrepreneurial ethos. This is an ideal time to join the developer team, which is driving digital transformation and open banking for their Consumer and Community Banking customers.

The ideal candidate should have a proven track record of producing product documentation and pair writing with API subject matter experts (SMEs).

The candidate will work closely with colleagues across content, design, product and developer teams to create best-in-class content that resonates with users and helps grow our audience.

What You'll Do:

  • Standardize existing API documentation to follow established editorial guidelines as well as ensure it is clear, concise, and accurate; provide guidance on how best to accommodate developer audiences.
  • Work with product owners and other SMEs to create, publish, and maintain API documentation.
  • Partner with product owners to gain a technical understanding of how their APIs work; set up pairwriting sessions to create draft documentation in real time.
  • Help drive product development efforts by actively working with and supporting development teams throughout the software development lifecycle.
  • Manage review cycles for API documentation by collaborating with content, product, tech and legal teams.
  • Complete editorial reviews of API content by following Chase standards for style, grammar, and voice and tone.

Skills / Experience You Will Need:
  • Previous experience pair writing with SMEs to create product documentation.
  • At least 3 years of technical writing experience, preferably in the payments industry.
  • Detail orientated, able to communicate the same message in multiple ways and understand which method is ideal for each situation.
  • Experience with technology principles, including APIs, Swagger, programming languages and version control.
  • Experience with structured authoring tools and content management systems.
  • Familiarity with technical writing standards and style guides.
  • Exceptional communication, writing and presentation skills.
  • Strong organization and time management.
  • General business acumen with interest in payments or Fintech.
  • Experience with Agile product development, techniques and practices.
  • Knowledge of Associated Press (AP) Style.

About Infinity Consulting Solutions

At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.

ICS is an Equal Opportunity Employer.

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