Job description
Summary: A Cocktail Server is responsible for serving guests by assisting with food and beverage selections, ringing in and monitoring orders, maintaining dining ambiance and overall cleanliness and presentation of the space.
Duties and Responsibilities:
- Maintains a working knowledge of the cocktail food and drink menu
- Describe various food dishes and beverage recipes to customers
- Uses LDV standards of engagement for all service techniques
- Checks with guests regularly during their experience to confirm satisfaction
- Provides guest check promptly and returns receipt promptly
- Keeps all service and table areas clean, organized, and stocked
- Assists in clearing and pre-bussing whenever possible
- Provide engaged, friendly and attentive customer service to all guests inclusive of eye contact, respectable conversation and smiling
- Comfortable working behind the bar and assisting with making & serving beverages as needed
- Comfortable working in kitchen assisting with plating & serving as needed
- Practice highest regards for safety within all areas and with all materials
- Follow and adhere to all standards set forth by the Department of Health (DOH)
- Have knowledge of state and federal liquor regulations pertaining to serving alcohol
- Perform other related activities as assigned by management
Qualifications
- Deliver timely and courteous service to LDV Hospitality guests in adherence to our company policies and procedures
- Ability to speak, understand, read and write in English
- Must have basic math skills
- Maintain friendly, helpful and positive attitude at all times
- Strong customer service background
- Ability to have an outgoing, friendly disposition for guest relations
- Working knowledge of the cocktail food and drink menu
- Adherence to company, state, and county sanitation standards
- Strict adherence to posted schedule and clock in/out at times
- Attendance to company meetings and training seminars as required
- Responsible for training and developing new employees to LDV Hospitality’s standards of service
- Adherence to company uniform and grooming policies
- Perform all other related and compatible duties as assigned by management
- Adhere to all HR policies and procedures
Physical/Special Requirmeents
- Ability to lift at least 30 pounds on a regular basis
- Ability to bend, stoop, stand and perform extensive walking for 8-10 hours a day
- Mobility and manual dexterity appropriate to staff in the Cocktail Server position
Work Environment
- Ability to withstand a high volume of business and the movement, noise and temperature extremes associated with that volume
- Ability to perform essential job functions under pressure, maintain professionalism when working under stress
Education/Experience
- 1+ years experience as a Cocktail Server in a similar caliber establishment
- A high school education is required
LDV is a boutique hospitality group that creates authentic and unique restaurant and cocktail bar experiences across the country, both independently and for iconic hotels, inspired by La Dolce Vita, "The Good Life." The mission of LDV is to channel our passion for genuine hospitality into creating charming restaurant and bar experiences. Through our F&B offerings, we bring La Dolce Vita, "The Good Life," to our guests by curating an ambiance of effortless elegance. These experiences elevate and define a true sense of place for our hotel partners. We achieve this with our team of extraordinary people, culinary integrity, and excellence in service.
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