Please add your Resume details to the Body of the email, not an attachment.
Emails with attachments or links to resumes, will be deleted without being opened.
Qualifications:
-Minimum of 1 year supervisory/managerial experience within a hotel.
-Ability to work as part of a team and foster a positive and upbeat working environment.
-Willingness to work flexible hours, including weekend, holidays, and overnight if needed.
-Lead by example with a friendly and welcoming customer service style.
-Ability to resolve guest issues quickly and efficiently while adhering to hotel policies and procedures.
-Exceptional attention to detail and fluency in English, both verbal and written.
-Proficient in Microsoft Office, Outlook, Word and Excel.
-High school diploma required.
-Ability to multitask as needed and handle various responsibilities as needed.
-Capability to stand while working and lift/carry packages up to 30 pounds.
-High personal standards for work ethic and appearance.
Key Responsibilities:
-Ensure guest satisfaction by resolving complaints, handling requests, and exceeding guest expectations in a friendly and professional manner.
-Oversee the check-in/check-out process, ensuring a smooth and efficient experience for guests.
-Address and resolve any guest complaints or issues promptly, ensuring guest satisfaction.
-Provide ongoing support to guest service agents. Monitor performance and provide feedback to maintain high service standards.
-Overseeing inventory needs for front desk
-Ensure all hotel procedures are followed effectively.
-Ability to follow accounting procedures and resolve billing discrepancies
-Handle administrative tasks, such as inventory, checklists, reservations, and maintaining daily reports.
-Ensure that incoming calls are handled promptly and courteously
-Work closely with other departments (housekeeping, engineering, food and beverage) to ensure all guest needs are met.
Benefits:
401(k)
Vision insurance
Dental insurance
Health insurance
Paid time off
Schedule: Full time
Qualified candidates will be called
Pay is firm and non-negotiable
