ABOUT US: We define hospitality as 'warmth to strangers' and believe it has a place in any business and across all positions. We are a group who are interested in creating diverse hospitality experiences - whether a hotel, a pizza slice shop, a grocer, flower shop, home goods store, bakery, or restaurant - we are passionate about it all. Regardless of whether your position is in retail, wholesale, maintenance, driving, events, design, accounting, HR or food & beverage - we enjoy working with people who want to work in an environment that defines hospitality the way we do and are curious to learn more about the different types of businesses we offer.
POSITION SUMMARY: As a team member of the Gjelina Group, every role is key in our mission to consistently create thoughtfully nuanced experiences for guests in each of our locations. We ask all of our team members to participate in knowledgeable and respectful communication with guests and each other, coming to work with a desire to learn and work together. Each position in our team requires teamwork, a flexible schedule, an ability to stay calm within a busy environment, the ability to multitask and stay organized.
Provide full operational support during service; maintaining the cleanliness of the venue pre-service, during service, and after service. Set and reset tables in a timely manner, constantly manicuring tables throughout service, clearing tables with efficiency and grace. Assist in fulfilling soft beverage orders, coffee & tea orders.
ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):
Report for duty on time, clocking in for your shift using the timeclock
Manage your time including taking rests and meal breaks in compliance with New York Labor Law; keeping managers informed when you leave the floor
Maintain high standards of appearance and hygiene at all times, that includes clean hair, nails, and no heavy perfumes or colognes
Adhere to all health, safety, alcohol control and sanitation protocols
Know our regulars and encourage new guests to become regulars by establishing a rapport that includes the guests' likes and dislikes
Organize, clean, and maintain all areas of service, especially server stations
Prepare the floor at the opening and closing of each shift; stocking, cleaning, and preparing for service
Clear dishes and glassware from tables; know the proper way to remove a dish, how to carry dishes, and how to reset a table
Polishing and restocking glassware, plates and silverware as needed
Set and reset tables efficiently before, during, and after service periods to turn tables
Clear guest tables after each course and reset with appropriate settings
Prepare trash bins for service and maintain throughout shift
Change sanitation buckets every two hours or as needed
Use all chemicals in accordance with OSHA regulations and venue requirements
Work with servers to ensure proper guest service
Responsible for maintaining the entire restaurant, including the dining room, storerooms, and beverage station, according to established cleanliness and stock standards
Prepare coffee and soft drink orders in accordance to all recipes provided by Gjelina Management
Run drinks when time allows
Communicate clearly with runners, servers, and managers to support with service
Understand the floorplan, table numbers, and seat positions of the entire venue
Attend mandatory training and pre-shift meetings
Supporting the management team in all aspects of in-house service and events
Perform other duties and responsibilities as required or requested.
GENERAL ATTRIBUTES:
To maintain a high customer service focus by approaching your job with our guests' satisfaction always in mind.
To have a positive impact, take responsibility and initiative to resolve issues, and always clearly communicate with guests and colleagues.
To be decisive, accepting responsibility for making things happen, thinking ahead, and developing contingency plans (while ensuring that you have the support to get the job done).
To be motivated and committed, approach all tasks enthusiastically, and seize opportunities to learn new skills or knowledge to improve performance.
To be flexible, responding quickly and positively to changing environments
To maintain a high team, focus through solid leadership, showing cooperation and support to colleagues in pursuing department goals.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS, AND ATTRIBUTES
Must be able stand, lift, bend, and walk for extended periods of time (8-12 hours)
Must be able to climb sets of stairs, repetitively, throughout a shift
Must be able to move, pull, push, carry or lift up to 50 pounds on occasion and 30 pounds
Regularly
Must be able to seize, grasp, turn and hold objects with hands regularly and in frequent or
repetitive motions
Must be able to reach items at varying height levels (on shelves, on ground, etc.)
Occasionally kneel, bend, crouch and climb as required
Must be able to work in conditions of environmental exposure to cold, heat, water, and
cleaning materials.
Must be able to remain focused in a fast-paced and ever-changing environment
Ability to work a flexible schedule inclusive of varying shifts such as days, evenings,
weekends, and holidays.
CERTIFICATES & TRAINING:
NYC Sexual Harassment Prevention Training
NY Food Handler Certificate
Must understand how to abide by the rules of the Department of Health related to Food Service and Employee + Guest Safety
PHYSICAL DEMANDS: The physical demands described are representative of those that an employee must meet to perform the essential function of this job successfully. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.
Must be able to stand, lift, bend, and walk for an extended period (8-12 hours).
Must be able to move, pull, push, carry, or lift up to 50 pounds on occasion and 30 pounds regularly.
Must be able to seize, grasp, turn, and hold objects with hands regularly and in frequent or repetitive motions.
Must be able to reach items at varying height levels (shelves, on the ground, etc.)
Occasionally kneel, bend, crouch, and climb as required.
Must be able to work under environmental exposure to cold, heat, water, and cleaning materials.
Must be able to remain focused in a fast-paced and ever-changing environment.
Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends, and holidays.
WORK ENVIRONMENT: The work environment characteristics described are representative of those encountered by this position while performing the essential functions of this job. The Company is an Equal Opportunity Employer.
Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment may be moderate, and the surrounding areas may be wet, hot/cold, slippery, or humid.
