Caliente Cab Co. in The West village seeks a qualified Floor Manager with a high level of customer service skills and the ability to oversee the restaurant for full shifts. Applicant must have 5 yrs of previous management experience and a strong organizational style with a keen eye for detail. You will ensure efficient restaurant operation and maintain high production, productivity, quality, and customer-service standards. Please have solid references and a history of achievement in the restaurant and hospitality industry. Applicants must have a flexible schedule. Interested applicants please submit your resume in the body of the email. No attachments please.
Responsibilities
-Focus on customer service,
-Manage the front of the house team and ensuring all steps of service are consistently met and exceeded
-Create good report and establish relationships with guests.
-Deliver superior guest services and ensure absolute customer satisfaction
-Respond efficiently to customer complaints
-Enforce and offer the best quality of products possible
-Organize and supervise shifts
-Appraise personnel’s performance and provide feedback to keep them upbeat and productive
-Estimate consumption, forecast requirements and maintain inventory
-Monitor compliance with sanitation and safety rules and regulations
-Control costs and minimize waste
-Successfully promote and publicize the brand
-Nurture a positive working environment and lead by example
-Monitor operations and initiate corrective actions
Requirements
-5+ yrs working experience as restaurant manager
- NY Food Handling certificate
-Full Service Dining Experience
-Demonstrated experience in customer service management
-Friendly, polite and relax demeanor
-Extensive food and tequila knowledge
-Proficiency in English
-Computer literacy and familiarity with restaurant management software
-Strong leadership, motivational and people skills
-Acute financial management skills
