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White Oak Tavern is seeking a floor manager to join our amazing staff and culture. Please read the below description of what is required to work with us. This is a full-time job, with benefits and we take the work/life balance very seriously. Only genuine candidates seeking full-time work should apply, no other inquiries will be considered.
Description & Requirements
The Floor Manager (FM) should be a seasoned, motivated and dynamic team player who thrives in a fast-paced environment and aims to elevate our patrons experience without losing integrity of product. Organized, with a passion for mentorship, the right candidate must have a natural ability to lead Service Managers through warm, detail-oriented hospitality.
Culture
Epitomize all that Fox Lifestyle Hospitality Group’s culture represents (respect our guests, our product, our work family, our communities)
Infuse Fox Lifestyle Hospitality Group’s core values into all interactions, policies and programs (diversity, respect, authenticity, accountability, development, passion and kindness)
Outline concise, purpose-filled expectations and communicate in a fashion that feels clear, inclusive and fair
Strategic and detailed in future planning, level-headed in approach, consistent in messaging
Finance:
Ensure proper team member coverage per the needs of business for each FOH department while maintaining target labor costs
Oversee cash management functions; Maintain proper loss prevention standards, including reviewing cash handling procedures, deposits and safe procedures
Operations:
Participates in General Manager Meeting, weekly
Attends and when required, leads pre shift in an educational inspirational manner
Perform all POS functions, including opening and closing procedures, comps, voids and transfers, back of house administration (employee creation, menu management, etc.)
Maintain a clean, organized dining room following company standards
Plan, execute and communicate all new products and information effectively and efficiently
Promote and practice safe work habits, identify and resolve potential safety hazards; Document accidents, conduct initial investigation and determination of root cause of safety incidents in the interest of maintaining a safe work environment
Maintain Department of Health rating; Implement best practices to ensure DOH standards are met
Ensure that all team members are educated on company products and services, as needed
Staff Management:
Facilitate ongoing training and development of staff. A role model for outstanding service; continuously work to elevate service standards through training workshops and monitoring employee performance
Consistently monitor, coach and encourage team members to exceed Company service standards
Ensure proper team member coverage per the needs of business while maintaining target labor costs
Prepare reports to track performance of employees to enhance efficient evaluation
Drive team to achieve targets for social media scores; Use guest feedback as teaching tool for staff
Productively address team members who do not follow Company standards, ethics or culture
Resolve team member or customer conflicts through Company compliant handling procedure
Build team spirit by fostering a work environment where team members are encouraged and valued
