Gage and Tollner and Sunken Harbor Club: PR and Floor Relations Manager
Our new PR/Floor relations manager will be a vital hybrid position that will uphold our longstanding tradition by overseeing every aspect of floor service at Gage & Tollner. In addition, as a PR Specialist, you will be responsible for developing and implementing strategic communication plans to enhance the restaurant's brand image, attract customers, and maintain positive relationships with the media and community.
Floor Management - 3 Days
Our PR/Floor Relations Manager will be a manager-on-duty (MOD) in the dining room and bars during regular service. As an MOD this will include:
Ensure excellent maintenance and cleanliness of the dining room at all times
Organize and complete the administrative set up and break down of service Maintain effective and timely communication to all FOH/BOH and team members
Maintain positive working relationships with kitchen leaders and line staff throughout service periods
Ensure excellent service and hospitality is provided for all guests, community, vendors, and investors
Provide support to all service staff and actively participate in the cycle of service as needed
Cultivate regulars and continue to find ways to strengthen the Gage & Tollner community
Public Relations Manager - 2 Days
Our PR/Floor Relations Manager will also have a dedicated 2 days out of the week to focus on Public Relations:
Developing PR Strategies: Create comprehensive PR strategies aligned with the restaurant's goals and brand identity.
Media Relations: Pitch announcements to local and national media. Manage inbound press inquiries. Cultivate and maintain relationships with journalists, bloggers, influencers, and media outlets. Pitch story ideas, coordinate interviews and press coverage,
Crisis Management: Develop crisis communication plans and protocols to address any negative publicity, incidents, or reputation issues promptly and effectively. Act as the primary spokesperson for the restaurant and manage communication with the partners.
Social Media Management: Submit SHC and G&T for annual Best Of lists and awards opportunities. Manage content calendar, Promote key happenings via all social channels. (new dishes,closings, special events, etc.)Monitor online conversations, engage with followers,
Website management: Maintain Google Business pages (Gage & Tollner + Sunken Harbor Club). Update hours & closures as needed. Flag inappropriate images. Add/update Business Images.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform those essential functions.
While performing the essential duties of this job, the employee is regularly required to:
Exert well-paced mobility for periods of up to 12 hours per day and up to 60 hours per week.
Lift and carry up to 50 pounds.
Frequently stand, walk, reach, bend, stoop, push, pull, and kneel.
Frequently utilize the stairs, often while lifting and carrying heavy items.
Occasionally crouch and climb.
Be exposed to hazards including, but not limited to, burns, cuts, scrapes, and frequent exposure of hands to water.
Withstand fluctuations in temperature within the work environment, from high heat to below freezing.
Handle heavy equipment and machinery.
Sit or stand for prolonged periods at a desk while working on a computer.
Stand for prolonged periods at a workstation.
