POSITION SUMMARY
The Host is a critical element in the success of our service program at Soho Grand. The Host provides the first and last guest interaction associated with guests. The goal of the Host is to make all guests feel welcome and important. Every guest must be immediately acknowledged with a cheerful and gracious greeting and every departing guest should receive the same salutation. Repeat guests, friends of the house and VIP should be recognized by the host team member upon arrival.
ROLE RESPONSIBILITIES
o Own the guest experience, welcome and listen to guest preferences in order to ensure guest satisfaction
o Provide genuine, professional service as defined by Soho Grand’s Service Culture. Follow through with guest requests; ensure service is timely, accurate and maintains a high
service standard
o Maintain a meticulously clean/organized workspace, in accordance with look book standards set, and inventory par levels
o Through understanding and ability to implement furniture look book guidelines
o Maintain and exceed DOH standards
o Ensure that specified amount of menus and wine lists are available and in good condition for each meal period
o Ensure that the Host stand is clean, organized and stocked with designated supplies
o Manage the Resy reservation system. Ensuring all information entered is accurate, complete and has been approved by management
o Monitors table status throughout service to improve timing and table turn over
o Answer phone within 3 rings, using correct salutations and telephone etiquette
o Take record and confirm restaurant reservations/cancellations in accordance with departmental standards
o Communicate reservation report and last seating with Kitchen & Chef
o Anticipate heavy business times and organize procedures to handle extended waiting lines
o Monitor and ensure that all tables are cleared and reset according to department procedures
o Assist Restaurant staff with their job functions to ensure optimum service to guests
o Receive room service orders over the phone and enter them into the POS system
o Follow safety guidelines
QUALIFICATIONS
o 2+ years of experience working in high volume & fine dining environment
o Excellent in guest service, phone etiquette and the ability to maintain professional service during peak periods
o Knowledge of food and all allergies related to food and beverage
o Experience maintaining DOH standards above and beyond what is expected
o Fluency in English both verbal and non-verbal
o Have the ability to reach, bend, stoop, climb up and down stairs, carry multiple objects
ABILITY TO
o Excel in all guest service opportunities. Anticipate and understand guest’s service needs
o Ensure the work area is properly set for service, as directed by management
o Maintain DOH standards throughout shift and a clean workspace
o Deep clean work spaces during downtime and before checking out on every shift
o Maintain confidentiality of guest information and pertinent hotel data
WORK ENVIRONMENT
o Food & Beverage outlets and Kitchen areas
o Standing for prolonged periods of time
o Under variable temperature conditions
o Under variable noise levels
o Around chemicals
