Friendly, organized host/hostess to greet guests, manage seating, and support smooth service.
Queen Maeve is a brand-new, upscale bar and restaurant opening in October in the heart of New York City. We are dedicated to delivering a vibrant yet refined experience, with exceptional service, world-class cocktails, and elevated cuisine. As the first point of contact for our guests, the Host/Hostess plays a pivotal role in setting the tone for a memorable visit.
Position Summary:
We are seeking a confident, professional, and people-oriented Host/Hostess to be the welcoming face of Queen Maeve. This individual will have a passion for hospitality, a natural ability to connect with guests, and the poise to represent a high-end establishment. The ideal candidate is a self-starter, skilled multitasker, and quick problem solver who thrives in fast-paced environments and understands the importance of delivering a seamless, elevated guest experience from the moment they walk through the door.
Key Responsibilities:
Greet and welcome guests warmly and sincerely, creating a positive first impression
Manage reservations, guest flow, and seating using OpenTable and TOAST
Answer phone calls professionally, assist with reservations, inquiries, and takeout orders when applicable
Maintain a calm, composed presence during busy service periods
Monitor waitlists and manage guest expectations with grace and professionalism
Communicate effectively with front-of-house and back-of-house teams to ensure smooth service
Maintain the cleanliness and presentation of the host stand and entrance area
Assist with coat check and any other guest service touchpoints as needed
Be knowledgeable about the menu, bar program, and restaurant concept
Provide support for special events, private dining, or VIP experiences
Uphold all health, safety, and sanitation standards, including compliance with NYC and NYS hospitality regulations
Requirements:
Previous experience as a Host/Hostess in a high-end or fine dining setting is preferred
Familiarity with food handling practices and health regulations within the food industry is essential
Customer service, hospitality or front desk experience is a plus
Strong verbal and written communication skills
Ability to remain composed and courteous under pressure
Natural charisma and a warm, approachable demeanor
Strong organizational and time management skills
Familiarity with OpenTable, TOAST, or other POS/reservation platforms is a plus
Availability to work nights, weekends, and holidays as needed
Ability to stand and walk for extended periods
Must be authorized to work in the United States
Must be 18 years of age or older in compliance with NYS labor laws
Professional appearance and polished presentation at all times
What We Offer:
Competitive compensation based on experience
Opportunities for growth and advancement as part of an opening team
Dynamic, inclusive, and respectful work environment
Training and onboarding provided
Be a part of shaping the guest experience at one of NYC's most exciting new venues
