The Front Desk Manager is primarily responsible for overseeing the front desk and all its aspects. S/He will promote a safe and welcoming working environment to achieve maximum guest satisfaction and to grow the operational efficiency of the Hotel.
The Front Desk Manager shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotel’s Culture.
Essential job Functions:
Direct Revenue Management for the hotel.
Develop and direct a team to make the hotel successful.
Build relationships with local tourism organizations, local businesses, and general managers.
Utilize company reporting systems to include:
Daily/weekly/monthly activities & weekly schedules
Forecasting
Administer various human resources processes such as orientation and training, recruitment and selection, recognition and reward programs, safety management, performance evaluations.
Understand and uphold operational standards and guest satisfaction ratings.
Understand and uphold all Hotel's training requirements.
Oversee all sales and marketing functions.
Maintain on-going communication with all sales staff.
Utilize web marketing initiatives and internet distribution channels.
Experience & Education:
Bachelor’s degree or higher-level education in a business-related field of study
Experience handling Front Desk.
Familiarization with hospitality industry success measures and strategies for product positioning
Ability to carry oneself in a mature, professional and responsible manner at all times.
Service-minded and team-oriented
Computer and Microsoft Office skills
Strong attention to detail and hospitality knowledge
Results-oriented writing techniques and strategies for correspondence.
Ability to maximize impact, maintain interest, and establish a rapport with an audience with conveying information
Ability to proactively prioritize needs and effectively manage time and resources
Willingness and ability to promote a positive team member culture and core values
Fluency in other languages beneficial
Salary commensurate to your experience.
