Job Summary:
Holiday Inn Express is seeking a detail-oriented and hands-on Housekeeping Supervisor to lead our housekeeping team. The ideal candidate is passionate about cleanliness, guest satisfaction, and team leadership. You will play a key role in maintaining the high standards of cleanliness and guest service that our brand is known for.
Key Responsibilities:
Supervise daily operations of the housekeeping department, ensuring all guest rooms and public areas meet brand cleanliness standards
Assign and inspect rooms to housekeeping staff, providing feedback and support as needed
Train, coach, and motivate housekeeping team members to perform at their best
Monitor inventory of cleaning supplies and linens; place orders as needed
Ensure compliance with health and safety regulations, including proper handling of chemicals and equipment
Respond promptly to guest requests and complaints, resolving issues professionally and effectively
Maintain accurate records of room status, cleaning schedules, staff attendance, and maintenance needs
Communicate effectively with front desk and maintenance teams to ensure seamless operations
Conduct daily inspections of rooms and public areas to ensure quality standards are met
Support housekeeping team during peak periods by assisting with cleaning tasks as needed
Qualifications:
High school diploma or equivalent required
Minimum 1–2 years of housekeeping experience in a hotel environment; supervisory experience preferred
Knowledge of cleaning techniques and chemical safety
Strong leadership and organizational skills
Ability to work a flexible schedule including weekends and holidays
Excellent attention to detail and ability to prioritize tasks
Bilingual a plus (not required)
Must be able to stand, walk, and bend for extended periods and lift up to 30 lbs
What We Offer:
Competitive pay and benefits
Supportive and team-oriented work environment
Opportunities for career advancement within IHG hotels
Employee discounts at Holiday Inn Express and other IHG properties worldwide
Ongoing training and development
Join Our Team!
If you’re a proactive leader with a passion for cleanliness and guest satisfaction, we’d love to hear from you. Apply today to become a part of the Holiday Inn Express team!
