Pool/Restaurant General Manager- Seasonal
Reports to: Hotel Manager
Intro
The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort – we pride ourselves on offering warm hospitality to all.
We understand that for our Colleagues to give their best work, we must meet (and exceed!) their expectations as an employer. We promote a culture of respect, diversity, career growth and fun. Success awaits motivated individuals who join our team.
Overview
The Pool/Restaurant General Manager is a key leadership role who will oversee the entire operation of the Vale Pool and Terrace. The Vale Pool, the longest outdoor hotel pool in Brooklyn and greater New York City, is a popular destination that attracts a high volume of visitors throughout the season. The Pool General Manager will take ownership of providing a lively yet comfortable experience for all visitors to the Vale Pool and Terrace. The ability to efficiently direct and manage staff in multiple departments (i.e., food & beverage, housekeeping, security, front office/concierge, and lifeguards) while controlling the overall service flow and inventory, will be key to success.
Responsibilities
Responsible for the proper, efficient and profitable functioning of the day-to-day operations of Food & Beverage and Pool Operations.
People Success
Assist in hiring, training, evaluating, coaching, recognizing within the Vale Pool team.
Provide guidance and leadership ensuring consistent compliance with hotel policies, and quality of guest service, while maximizing departmental profits.
Ensure adherence to safety practices of employees and guests on pool deck, assist in the maintenance of proper emergency and safety procedures, and oversee the lifeguard and security teams.
Organizing, building, and maintaining a professional work environment
F&B + Pool Operations
Attend daily morning standup meetings and any other Management meetings as scheduled.
Conduct pre-shift meetings and liaise information to employees.
Oversee guest satisfaction, service quality, operational efficiency, financial measurement, productivity and efficiency while implementing measures to correct those deficiencies.
Handle guest complaints and concerns in a prompt and professional manner.
Control labor, cost of sales and other departmental expenses to maximize profit.
Manage the schedule and payroll of the pool team.
Complete and send daily and weekly reports.
Ensure par stock levels are maintained by calculating inventory, ordering, and retrieving supplies.
Manage and control the inventory of all available rental options (cabanas, pergolas, daybeds, chaise lounge chairs, etc.)
Execute long and short-range financial strategies related to rentals.
Collaborate with Marketing and Events teams for successful execution of events at the Vale Pool & Terrace.
Collaborate across departments to ensure hotel guests have a pleasant experience.
Partner with the senior leadership team to analyze, plan, and execute operational strategies.
Ensure adherence to proper cash handling and accounting procedures.
Oversee, direct, and service pool bars and seating areas to ensure they meet standards.
Ensure the cleanliness of the pool deck is maintained at all times.
Perform additional duties as directed by senior leadership.
Skills
Authentic and engaging leader in the industry! Genuine smile, hearty laugh, sympathetic ear, strong and even hand as needed. You are a Pro.
Strong verbal and written communication aptitude.
Outstanding organizational and time management processes.
Maintain a high level of professionalism in all interactions/situations.
Qualifications
Bachelor’s degree or higher preferred.
Minimum of 2 years of food & beverage management experience, preferably in a hotel.
Proficient in Microsoft Office products; Word, Excel, PowerPoint, and Outlook.
Familiarity with food and beverage cost controls.
Knowledge of multiple languages preferred.
CPR/First Aid Certified.
Certified Lifeguard preferred.
Ability to carry, pull and push lounge chairs as well as other pool deck equipment such as towel bins, weighing up to 100 pounds.
Able to withstand prolonged walking, standing, stretching, bending and kneeling without restriction.
Able to work outdoors in seasonal heat (100F+) or cold as well as inclement weather.
Requires working in a fast-paced and busy environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
Capacity to work varied shifts, including weekends and holidays.
