ABOUT US: We define hospitality as 'warmth to strangers' and believe it has a place in any business and across all positions. We are a group who are interested in creating diverse hospitality experiences - whether a hotel, a pizza slice shop, a grocer, flower shop, home goods store, bakery, or restaurant - we are passionate about it all. Regardless of whether your position is in retail, wholesale, maintenance, driving, events, design, accounting, HR or food & beverage - we enjoy working with people who want to work in an environment that defines hospitality the way we do and are curious to learn more about the different types of businesses we offer.
POSITION SUMMARY: As a team member of the Gjelina Group, every role is key in our mission to consistently create thoughtfully nuanced experiences for guests in each of our locations. We ask all our team members to participate in knowledgeable and respectful communication with guests and each other, coming to work with a desire to learn and work together. Each position in our team requires teamwork, a flexible schedule, the ability to stay calm within a busy environment, and the ability to multitask and stay organized.
Provide full operational support during service, maintaining the cleanliness of the venue pre-service, during service, and after service. To provide full operational support to Expeditor, Servers, and Managers, and to deliver food to guests in a friendly, professional & knowledgeable manner in accordance with all Gjelina standards and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):
Report for duty on time, clocking in for your shift using the time clock.
Manage your time, including resting and meal breaks in compliance with New York Labor Law; keep managers informed when you leave the floor.
Maintain high standards of appearance and hygiene at all times, including clean hair and nails and no heavy perfumes or colognes.
Adhere to all health, safety, alcohol control, and sanitation protocols.
Know our regulars and encourage new guests to become regulars by establishing a rapport that includes the guests' likes and dislikes.
Organize, clean, and maintain all areas of service, especially Expo stations.
Prepare your stations at the opening and closing of each shift, stocking, cleaning, and preparing for service.
Communicate with Bussers & Servers to clear dishes and glassware from tables; know the proper way to place a dish on a table, how to carry dishes, and how to set each dish.
Understand the right of way (guests, food runners, and staff)
In-depth knowledge of all food menu items, understanding of the main ingredients in each dish, and understanding how to communicate each dish at a table.
Polishing and restocking silverware, ramekins, plates, etc., as needed.
Fully understand the floorplan, table numbers, and seat positions of the entire venue
Communicate clearly with Expo, servers, and Floor + Kitchen managers to support service.
Attend mandatory training and pre-shift meetings.
Supporting the management team in all aspects of in-house service and events
GENERAL ATTRIBUTES:
To maintain a high customer service focus by approaching your job with our guests' satisfaction always in mind.
To have a positive impact, take responsibility and initiative to resolve issues, and always clearly communicate with guests and colleagues.
To be decisive, accepting responsibility for making things happen, thinking ahead, and developing contingency plans (while ensuring that you have the support to get the job done).
To be motivated and committed, approach all tasks enthusiastically, and seize opportunities to learn new skills or knowledge to improve performance
To be flexible, responding quickly and positively to changing environments
To maintain a high team, focus through solid leadership, showing cooperation and support to colleagues in pursuing department goals.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS, AND ATTRIBUTES
Must be organized, self-motivated, and proactive with a strong attention to detail.
In-depth knowledge of all dishes on the menu and their ingredients
Familiar with all beverage items in-house.
Ability to use all relevant items of equipment.
Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures.
Ability to prioritize work activities and provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner.
Ability to keep calm when faced with any unusual situations.
Ability to perform the essential functions of the job.
CERTIFICATES & TRAINING:
NYC Sexual Harassment Prevention Training.
NY Food Handler Certificate.
Must understand how to abide by the rules of the Department of Health related to Food Service and Employee + Guest Safety
PHYSICAL DEMANDS: The physical demands described are representative of those that an employee must meet to perform the essential function of this job successfully. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.
Must be able to stand, lift, bend, and walk for an extended period (8-12 hours).
Must be able to move, pull, push, carry, or lift up to 50 pounds on occasion and 30 pounds regularly.
Must be able to seize, grasp, turn, and hold objects with hands regularly and in frequent or repetitive motions.
Must be able to reach items at varying height levels (shelves, on the ground, etc.)
Occasionally kneel, bend, crouch, and climb as required.
Must be able to work under environmental exposure to cold, heat, water, and cleaning materials.
Must be able to remain focused in a fast-paced and ever-changing environment.
Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends, and holidays.
WORK ENVIRONMENT: The work environment characteristics described are representative of those encountered by this position while performing the essential functions of this job. The Company is an Equal Opportunity Employer.
Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment may be moderate, and the surrounding areas may be wet, hot/cold, slippery, or humid.
