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Position Summary: Actively takes orders, conducts full and complete food/beverage service, and monitors guests’ dining experience. Interacts with the dining room guests, fellow employees, and supervisors in a polite, courteous manner to ensure gracious hospitality.
Duties and Responsibilities: including but not limited to:
· Maintain professional appearance standards
· Anticipate and accommodate the needs of the guests.
· Maintain general cleanliness of assigned stations and the entire venue.
· Provides professional and exceptional service.
· Presents menus, answers question and makes suggestions for all food and beverage items.
· Informs guests of all food and beverage specials, with prices.
· Required to solicit any allergy or dietary restrictions from each guest.
· Ensures the delivery of all food and beverage to the guests.
· Follow supervisor’s instructions, communicate with and support co-workers while being a team player.
· Possesses in-depth knowledge of all food and beverage menus and within the establishement.
· Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.
· Complies with Department of Health and company sanitation standards.
· Works as part of a team and provides help and support to all fellow team members.
· Accurately completes all end-of-shift financial procedures.
· Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers and chefs.
· Properly sets-up floor and other opening/closing procedures as directed by management, including:
o Ensures all tables, chairs and banquettes are clean and free of debris
o Sets tables with proper settings
o Wipes down chairs, tables and banquettes
o Stocks side-stations with prescribed supplies
o Performs opening side-work as prescribed
o Performs closing side-work as prescribed
· Reports all breakage, damage of equipment or furniture immediately to management.
· Attends and participates in daily pre-service meetings.
· Attends and participates in any training sessions or departmental meetings.
· Learn by listening, observing other team members and sharing knowledge while leading by example.
· Portrays a positive and professional attitude.
· Demonstrates knowledge of its partners and supporting hotel environments.
· Works as part of a team and provides help and support to all fellow team members.
Minimum Education and Qualifications:
· Previous hospitality experience.
· Previous dining room server experience.
· Experience in a high-volume restaurant/nightclub/lounge.
Physical Demands and Work Environment:
· Must be able to stand, lift and bend for extended periods of time.
· Must be able to bend and lift to 75lbs.
· Role may include job duties or tasks requiring repetitive motion.
· Exposure to hot kitchen elements or cleaning materials.
· Must be able to work and remain focused in a fast-paced and ever-changing environment.
· Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays
