Healthcare Customer Service Representative

Healthcare Customer Service Representative

21 Aug 2024
New York, New york city 00000 New york city USA

Healthcare Customer Service Representative

Vacancy expired!

Our client, a nonprofit healthcare company, is seeking a qualified candidate with experience doing clerical work in the healthcare industry to fill an open role in their customer service representative department.

This is a temporary job that starts ASAP and last 3-6 months.

$21 per hour

Hours: 8am-4pm

Primary Position responsibilities:

· Enters patient referral information into the All-Scripts system including patient demographics, diagnosis, and plan of care relays information to Data Management Coordinator for insurance verification.

· Answers, screens, and handles incoming calls at the Intake Desk.

· Manages and monitors all appropriate email accounts and departmental fax machines to ensure timely handling of correspondence.

· Contact physicians/Clinics/ Hospitals/Nursing Homes/Sub-acute facilities to develop/maintain/follow up on pending and/or new referrals.

· Provides visibility on the hospital HCP assigned units under the supervision of HCP/Intake Manager/Account Manager.

· Assists the onsite HCP’s with obtaining/gathering referral intake data via Chart Record, ECIN, Carefinder Pro, Financial Office, Medical Records Department.

· Verifies that all new physicians’ license number and National Provider Identifies (NPI) number is registered, and confirms that the physician is not already in the system before entering into All-Scripts.

Qualifications:

· One year of clerical or administrative work in a healthcare facility

· Proficient in Excel and Word

· Good communications skills

· Ability to work with a team

· High school diploma

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