Our client, a world-renowned cancer treatment and research center is seeking Weekend Room Services Attendants to join their team.
These are temporary part-time positions.
The work schedule is Saturday and Sunday, either 7am – 3pm or 1pm – 9pm.
The pay rate is $20.00 per hour.
The facility requires everyone to be fully vaccinated prior to starting (Please Note: This requirement is subject to a request for a legally recognized accommodation.)
Job Description Summary
Responsible for delivery and collection of patient Menus and meal trays for assigned floors. Ensures that patients receive appropriate trays, enteral feedings, nourishments, and snacks within specified time frames. Maintains nourishments/supplies on the nursing unit pantry. Provides room service information to patients. Acts as liaison with Clinical Dietitian and Nursing personnel.
Job Description
MENU DISTRIBUTION AND COLLECTION
Distributes patient Menus for meal service within established timeframes; collects Menus when appropriate. Assists patients with Menu selections. Distributes and collects Patient Satisfaction Survey.
Performance Expectations:
Generates and prints all necessary reports (e.g., Exception File, Unit Round Sheet, and Missed Meal Report).
Uses Exception File and Unit Round Sheet to ensure that every patient listed has a Menu to be distributed; checks that information on the Menu (i.e., name, room number, identification number, and diet order) corresponds with Unit Round Sheet/Exception File.
Ensures that corrective action (e.g., contacting Diet Office, nurses station) is taken if information is incorrect or missing.
Determines which patients (i.e., late and new admissions) have not received Menus; distributes Menus at established times.
Contacts patients who did not order a meal on assigned units; identifies reason(s) for missed meal and determines appropriate intervention as per departmental procedures.
Assesses which meal ordering system is appropriate during the patient’s stay based on established criteria.
Welcomes new patients and orients them to Room Service Program, if applicable.
Assists patients to make meal selections on Menu; offers substitutions to patient if patient is unsatisfied with standard Menu options.
Collects Menus with patient selections and sends to Diet Office; places patient meal order if applicable.
Writes patients’ name, room number and diet order on Menu for the three meals, when automated Diet Office System is not operating.
Distributes Patient Satisfaction Survey to patients during first and third week of each month. Uses Unit Round Sheet to fill in name, room, diet, and date on survey. Assists patient to fill out survey, if necessary. Collects completed surveys within 24 hours of distribution and returns to Diet Office.
TRAY DISTRIBUTION AND COLLECTION
Distributes and collects meal trays, nourishments, feedings, nourishments or snacks on assigned floors, within established timeframes.
Performance Expectations:
Retrieves cart from cargomaster on unit, within specified timeframes.
Assembles hot and cold components to tray; adds beverage; ensures trays are properly set up (e.g., correct tray setting, no spillage, covers secure).
Assesses tray accuracy by ensuring items on tray match identically to meal ticket before tray delivery; contacts the Diet Office to report missing items, if necessary.
Verifies that name on tray and door match prior to tray delivery.
Ensures that every patient who is supposed to receive a tray does so.
Makes sure that patients who are under NPO orders are not served food.
Inquires about missing patients’ whereabouts from nursing staff, before leaving the unit; arranges for tray delivery of transferred patients as appropriate.
Requests new trays from Diet Office (e.g., patient is dissatisfied with food, items are missing, special orders); offers patient an alternate choice, within diet restrictions, if they are dissatisfied with the food.
Removes soiled trays, dishes, and silverware if patient is done. Returns all soiled trays via cargomaster or service elevator.
Collects payment following tray delivery to guests and staff, when appropriate.
Assembles and distributes late and new admission trays as ordered by patients, when necessary; portions out food per department guidelines.
Returns cargomaster, with soiled trays; notifies Nutrition Associate to expect arrival of cargomaster.
MONITORING AND DOCUMENTATION
Monitors and records all necessary information neatly, legibly, and accurately.
Performance Expectations:
Takes inventory of pantry nourishments (e.g., jello, milk, juice, etc.) and items stored at nursing station (e.g., salt, pepper, sugar, tea, coffee) on assigned units daily to reflect accurate count of supplies on hand; completes Pantry Requisition Form for assigned units and submits to Diet Kitchen as needed to maintain par levels.
Qualifications
High School Diploma or GED
One year of food service experience
