Family Medical Practice looking for a front desk/receptionist clerk to join our team! This position is a full-time position.
Duties/Responsibilities:
Checks in patients at front desk and collects necessary documentation prior to appointment time
Checks out patients and schedules follow-up appointments as requested by provider
Greeting and directing patients with a positive and professional demeanor
Act as liaison between patients and billing department regarding charges, payments, and insurance
Collect patient in-office payments and document and balance at the end of business day
Collects co-pays and other payments and records payments accurately
Answers the phones as necessary and responds to and triages patient messages and requests
Schedule appointments, follow up with and track patients
Maintain forms and office supplies required for front desk activities, and inventorying supplies as needed
Provide outstanding service to our patients, physicians, and fellow team members
Key data into computer/eCW to maintain office and patient records
Assists manager and physicians, as reasonably required
Interact with Physicians, patients and staff providing accurate, timely and responsive information
Assist the physician with basic patient care and medical procedures within the Medical Assistant (MA) scope of practice
Identify and report issues and inefficiencies
Collaborate with physicians, colleagues and management to implement solutions to problems
Remain HIPAA compliant at all times
Support goals and objectives of the company
Performs other job duties as assigned
Education, vocational training, and experience: High school diploma required, and at least 1 year experience in a medical office. eCW experience preferred. 3-4 years' experience ideal.
Skills and Abilities: Excellent customer services skills and ability to diffuse difficult situations. Possess excellent written and verbal communication skills. Must convey a high-level understanding of pain management conditions and treatment options. Strong interpersonal skills. Flexible and adaptable to change. Accurate with extraordinary attention to detail.
