Summary:
The successful candidate will provide a full range of on-site, person-centered, strengths-based services to a caseload of approximately 20-25 clients with the objective to help people live fulfilling lives in the community. The Case Manager will be responsible for counseling, client intakes, case management, and counseling and aftercare services. The manager will collaborate with colleagues to meet the needs of their caseload and achieve program success while fulfilling core purpose, value, and vision.
Responsibilities:
The Case Manager is responsible for, but not limited to:
Conduct initial intake assessments and act upon critical needs appropriately
Utilizes assessment tools (CARES) to identify support service needs and make immediate referrals
Orient clients to the shelter program, requirements and consequences
Provide client with Independent Living Plan (ILP) (CARES), working in collaboration with other Social Service providers and ensure the delivery of comprehensive support services.
Assist non-working clients to obtain Public Assistance
Completes psychosocial assessments within the first 30 days of intake
Track and monitor client progress
Empower clients to become involved in their own planning and goal setting
Conduct weekly/bi-weekly meetings with clients, or as needed
Refer clients and encourage job development for subsequent employment if appropriate
Refer clients to appropriate resources to assist with set goals
Meet with clients to address issues, challenges, and successes to assist in strengthening their capacity for long-term self-sufficiency
Maintain client files to include conversations, warnings and progress reports and documenting all incidents
Maintain confidential case record for all clients
Report critical incidents immediately to the Site Director/ Director of Social Services
Work collaboratively with other Housing Specialist and Employment staff to identify client readiness for employment and/or housing
Treat all clients, visitors, and employees with kindness, respect, and dignity
Report critical incidents immediately to the Director/Supervisor of Social Services
Refer clients to internal and external resources and serve as an advocate when necessary
Provide case management and counseling periodically; one year beyond the client’s departure
Develop and maintain connections with other programs and units within the organization to facilitate inter-agency referrals
Professional & Personal Qualifications
Baccalaureate degree in Social Work, Psychology, Sociology, or related field with 2+ years of direct social service experience
Associate degree in Human Service, or related field with 4+ years of direct social service experience
High School Diploma/General Equivalent Diploma with 8 plus years of direct social service experience
Strong interpersonal skills with the ability to be compassionate and firm and always maintaining confidentiality
Knowledge of community resources
Ability to solve problems, make decisions, resolve conflicts and listen
Fluent in English and Spanish is a plus
Ability to deal calmly in crisis situations.
Proven ability to work collaboratively well with diverse groups
Proven ability to handle multiple tasks effectively under pressure
Strong organizational skills, detail-oriented, and efficient
Maturity, integrity, and sound judgment
