We are a small, established firm in the field of educational consulting, located in downtown Manhattan. Our principal is a high profile figure in the NYC education arena, and she leads a team of Client Support Coordinators who work collaboratively to support the families the firm supports. You would be a member of this team.
You should be a recent college grad with a bachelor's in an education or related field (eg psychology, speech therapy, etc.). We are only considering candidates who have graduated in 2024 with a bachelor's degree in these fields. This is a strict requirement. Please confirm this information when you reply and please confirm that you are available to start no later than October 1, 2024.
Our principal is considered a leader in her field and has been featured and quoted in numerous publications over the years, including The New York Times, Forbes, Daily Beast, Wall Street Journal and many more.
This is a demanding role with an intense and fast pace (think Wall Street trader). The tasks are moderately challenging, but the pace is intense. The work day passes quickly. No two days are the same. Overall, approximately 30% of your work is client-facing, 40% is administrative and 30% is in support of the principal’s personal needs.
Our work is seasonal, and during high season (August-February), each day is dynamic and filled with unexpected demands.
We work as a team, supporting each other when we can and as needed. In high season, our motto is “we clock out together,” which means you support team members who need to finish tasks before clocking out. This is a small and intimate team and office setting where you work (and lunch) in close proximity each day. We are like a family.
This is an ideal role for someone interested in a role that can lead directly to an education or related career and is prepared to commit at least 2 years to this position.
We offer 2 weeks of paid vacation, 5 days of paid leave (with double pay for unused days), 5 days of unpaid leave, and 9 paid federal holiday dates. WE DO NOT OFFER ANY HEALTH BENEFITS OF ANY KIND.
Below we have provided extensive detail about this position and the leave calendar options. If this role appeals to you, please review these details carefully before applying.
We can't wait to hear from you, and we will reply promptly to all qualified candidates.
Warmly,
Jennifer
RESPONSIBILITIES
Below are the responsibilities of the Client Support Team. Your role would be to assist that team with tasks as needed. You would not be solely responsible for these tasks.
Administrative
Extensive use of Excel spreadsheets for data management
Collaborating and coordinating with other employees
Sharing in supervision, training and mentorship of an intern (your support)
Managing clients (communication, appointments, deadlines, follow-up)
Conducting new client intake
Interface with schools and other institutions on firm’s behalf
Helping relocating client families with helpful resources
Managing and responding to emails (same day)
Managing multiple calendars and appointments (personal and work-related)
Maintaining work log (for billing) w time spent per client
Answering phones, taking messages and answering light questions
Drafting and sending mass emails
Managing files
Faxing and scanning
Interfacing with IT support
Managing office supplies (inventory, ordering)
Running errands (Manhattan only)
Supporting personal needs of principal and her family
Supporting travel and travel agent
Running personal errands (in Manhattan only)
Scheduling personal appointments (salon, doctor, etc.)
Arranging activities for principal’s child (camp, enrichment etc)
WORK SCHEDULE
High Season (August - February)
Monday - Friday
9am-6pm
Must work 1 Saturday in the Fall.
Low Season (March - July)
Monday - Friday
9am-5pm
Year Round
Always willing to reply to all work-related emails quickly in the evenings and over weekends, except when on vacation.
30-minute unpaid lunch breaks or a paid “working lunch”
Vacation
2 weeks of paid vacation, always coordinated with the team to ensure coverage.
1 week mid February - mid-August
1 week during Christmas week or New Year’s week
Absolutely NO vacations allowed during high season (mid-August - mid-February)
All vacation days expire on December 31st of that year
Leave
5 paid leave days and 5 unpaid leave days per year
Paid leave can only be used during low season (mid-February - mid-August)
On each of your work anniversaries, we pay you double a day’s pay for each day of paid leave you do not use.
Eg, if you are earning $50,000, your paid leave day is worth $137 per day. If you do not use it, you will be paid $274 for that day on your next work anniversary.
This policy does not apply to unpaid leave days.
All leave days expire on your work anniversary.
Federal holidays
We are closed, and you are paid, on these federal holidays:
New Year’s Day (January 1) and the following day
Memorial Day (May)
July 4th
Labor Day (September)
Thanksgiving Day and the following day
Christmas Day (December 25) and the following day
Total paid federal holidays: 9
We are open during these federal holidays, and time off (paid or unpaid) is taken in coordination with the team to ensure that there is adequate coverage, depending on the season.
MLK Day (January)
President’s Day (February)
Juneteenth (June)
Columbus Day (October)
Veterans Day (November)
YOU
Warm, kind, empathetic and collaborative.
Diplomatic and not afraid to address conflicts in a constructive but decisive way.
Polished and professional when appropriate.
Love fast pace (think Wall Street trader)
Highly organized and can manage a lot of information coming at you all at once
Self-driven and do what needs to be done without waiting to be asked
Team spirit
Everyone answers phones, handles office tasks and supports the principal
You offer to help a team member if you have time
You love the idea of a team working lunch as a way to bond and mobilize
Strong professional English grammar (spoken and written)
Bonus if you are native Spanish or Mandarin speaker
Required:
Exceptional spoken and written English grammar
Warm, friendly, empathetic and collaborative mindset
Advanced organizational skills
Confidence and diplomacy in resolving conflict
Priority Consideration Given for:
Quickbooks experience
Experience in private schools administration or admissions
Fluency in Spanish or Mandarin
Experience in business operation, office management, client relations and/or customer service
