International events company is seeking a Call Center operations assistant to work in their offices/ locations. The ideal candidate will be responsible for handling all training and development of the team, empower employees to work together to reach goals.
Responsibilities:
Oversee and report on the daily, weekly and monthly activities of the department to achieve truck values and customer service standards.
Supervise a staff of up to ensure the most sustainable operational practices across the department.
Manage and track data for capture and analysis and use results to improve performance.
Maintain productive relationships with store management teams and other departments
Minimum Requirements
High School or GED
Microsoft office computer skills including word, excel and outlook. Customer Relationship Management (CRM) experience a plus.
Pay 22-23/hr.
