Job Purpose
The Front Desk Associate will support the patient experience at Yinova through exemplary customer service and will support the creation of a warm and welcoming environment in our centers.
Front Desk Associate Duties:
● Patient Appointment and Account Coordination including:
o Answering the phones | voicemails
o Scheduling appointments
o Checking and answering emails
o Checking clients in/out
o Selling retail products
o Processing payments, insurance forms, and other light clerical duties
o Patient schedule coordination
o Having a working knowledge of Yinova practices and associated retail products
o Restocking supplies and light cleaning duties
o Opening and closing procedures
o Waiting room and retail area tidiness
Qualifications
● Have prior customer service experience - retail, hospitality, restaurant, medical, or wellness a plus
● Highly developed customer service skills
● Exhibit compassionate and empathetic conversational skills
● Be detail-oriented and organized
● Have exceptional time management skills
● Have schedule availability - flexible to work on shifts needed, during weekends and evenings
● Be able to work at multiple locations throughout the week
● Must be available for weekend shifts
● Ability to work two scheduled shifts a week or more
● Proficient computer skills: Google Suite, Microsoft Office, MindBody, EMR, Slack
Yinova is a group of leading acupuncture, and Chinese Medicine centers poised to extend our reach and brand presence nationwide. While widely acclaimed and honored for its expertise in reproductive health, Yinova serves everyone from newborns to adults. Working in partnership with patients, Yinova is dedicated to providing integrative care with meaningful results.
