As a Counselor at PupCulture, you will be the go-to expert for our clients' pups, ensuring they have a comfortable, safe, and joyful experience. Your primary responsibility is to manage and monitor the well-being of dogs during their time at our daycare and boarding facilities. This role also involves client communication, team coordination, and maintaining a positive environment for both pets and staff.
Key Responsibilities:
- Dog Supervision: Oversee all playgroups, ensuring the safety and happiness of all pups under your care. Monitor behavior, address any concerns, and manage dog dynamics to ensure a stress-free environment.
- Client Relations: Communicate with pup parents during drop-off and pick-up, providing updates and addressing any questions or concerns they may have.
- Meet-and-Greets: Conduct 60-minute meet-and-greet assessments for new dogs to evaluate their suitability for daycare, ensuring they are a good fit for our playgroups.
- Team Collaboration: Work closely with fellow counselors, groomers, and management to ensure smooth daily operations, proper care, and handling of all dogs.
- Overnight Boarding: Manage boarding dogs, including feeding, walking, and providing regular updates to parents. Ensure that all overnight tasks from the boarding checklist are completed.
- Behavior Monitoring: Track dog behavior and health during their stay, notifying management of any changes or concerns, including signs of illness or injury.
- Cleanliness & Safety: Maintain a clean and organized environment, adhering to our safety and sanitation protocols.
### Required Skills and Qualifications:
- Experience with Dogs: Prior experience in pet care, dog handling, or working in a dog daycare or boarding facility is preferred.
- Excellent Communication: Ability to communicate effectively with clients and team members, providing updates and addressing any concerns with clarity and empathy.
- Team Player: Must be able to work well with a diverse team and maintain a positive, cooperative attitude.
- Attention to Detail: Thorough in monitoring dogs' behavior and health, ensuring a clean and safe environment.
- Physical Stamina: Ability to walk, stand, and handle dogs for extended periods, including lifting up to 50 lbs if necessary.
- Passion for Animals: Genuine care and passion for dogs and their well-being.
### Benefits:
- Competitive hourly rate
- Free daycare services for staff dogs (subject to meet-and-greet approval)
- Opportunities for growth within the company
