The Jay Suites began as a platform for creators in providing members space, community, and services that enable them to do what they love and craft their life’s work. Today, Jay Suites has Five thousand members in 9 Locations - and growing exponentially -
Qualifications
2+ years experience working in an IT/Technical Support role
Demonstrated fortitude, patience and continuous improvement focus that’s required to thrive in a fast paced support or help desk environment
Strong working knowledge of Windows and MacOS operating systems
Experience troubleshooting office hardware, such as laptops, desktops, printers, scanners, speakers, video conferencing solutions, etc
Experience with Zoom, Google G Suite Applications, Microsoft Office 365.
Solid technical background with an ability to give instructions to a non-technical audience
Ability to quickly learn new technologies and software systems as they are introduced into our environment.
Strong attention to detail.
Ability to identify broken processes and provide solutions
Ability to work on-site and as team.
Responsibilities
You will be joining our Operations team as on site technical expert, providing effective and efficient direct hardware and software support across our growing organization
In your day-to-day, you will provide excellent customer service and serve as an in-house technical/AV solutions person, and create and improve on processes that enable our team to do their best work
Regularly interact with our clients.
Support and coordinate with our infrastructure team to manage network monitoring arrangement and handle onsite support for network room and wifi equipment
Provide timely and excellent customer service for on-premises IT Help Desk support for new hires, VIP users, guests, ensuring quick turnaround
When required, be available beyond regular business hours to provide support as needed
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
