General Manager – Multi-Location Brunch & Coffee Concept (3 Locations)
Salary: $80,000–$85,000 + Performance Bonuses (Total Potential $90K+)
We are looking for an experienced, confident, and highly organized General Manager to oversee operations at three busy New York brunch and coffee locations 32 North Restaurant and two East Rock Coffee shops.
This is a hands-on leadership role for someone who thrives in fast-paced environments, inspires teams, and maintains strong professional boundaries. If you know how to run a tight ship and elevate guest experience, we want to meet you.
About the Role
The General Manager will lead daily operations across multiple locations, ensuring consistent standards in hospitality, food quality, cleanliness, and performance. You’ll work closely with ownership to grow the brand, strengthen culture, and build efficient systems that keep each store running smoothly.
Key Responsibilities
Multi-Unit Leadership
Oversee daily operations across 3 high-volume brunch/coffee locations
Maintain consistent service, food quality, and guest satisfaction across all stores
Team & Culture
Lead, train, and coach FOH & BOH teams
Set and maintain professional boundaries
Handle hiring, scheduling, and performance management
Build a positive, organized, and accountable work environment
Operational Excellence
Ensure food safety, sanitation, and cleanliness standards are strictly followed
Implement systems for efficiency, organization, and strong execution
Assist in onboarding, menu items, customer service standards, and SOPs
Financial & Business Accountability
Manage labor costs, inventory, waste, and weekly financial targets
Track store performance, review KPIs, and help make operational improvements
Work closely with ownership on goals, reporting, and growth opportunities
Qualifications
3+ years General Manager experience in a full-service or brunch-forward restaurant
Strong skills in both FOH + BOH operations
Proven ability to lead teams with confidence, fairness, and professionalism
Experience managing more than one location is a major plus
Strong communicator with excellent problem-solving abilities
Ability to thrive in fast-paced, high-traffic environments
Salary & Benefits
Base Salary: $80,000–$85,000
Performance Bonus: Up to $5000+ per year based on:
Labor control & cost management
Cleanliness and inspection performance
Inventory accuracy and waste reduction
Guest satisfaction scores and online reviews
Staffing stability and reduced turnover
Additional Benefits:
Flexible schedule support
Strong, supportive ownership
Clear growth potential as the company expands
Ability to shape culture and systems across multiple stores
How to Apply
If you’re a strong leader who knows how to manage busy brunch operations, elevate teams, and run multi-location restaurants with maturity and consistency, we’d love to hear from you.
Please apply with:
Your resume
A brief note about your multi-unit or high-volume GM experience
