We are looking for a Front Desk Coordinator to make our clients feel welcome and ensure their experience is pleasant with the highest standard of service.
What is the role of a Front Desk Coordinator? Front desk coordinator responsibilities include greeting clients as they arrive, making sure your working area is neat and clean, checking guests in and out, help schedule future appointments, and helping the technicians with their closing sales. We want our front-desk staff to offer stellar customer service and provide memorable high quality salon experiences for each of our guests. If you have previous beauty industry sales experience and are familiar with the booking system Meevo, we’d like to meet you! Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner.
Responsibilities
Provide upscale guest service experiences for clients
Ensure clients are properly greeted upon their arrival
Book client appointments
Check out client transactions
Constant communication with the team to ensure guests are offered everything discussed throughout their visit.
Actively listen to and resolve complaints
Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
Promote all on-going specials and programs offered
Skills
Experience in a similar role
If you have used POS Meevo/Millennium software or something similar please mention that on your application.
Proficiency in English; knowledge of other languages is a plus
Customer service drive with outstanding communication and active listening skills
Excellent problem-solving and multitasking skills
Ability to work flexible hours
Strong sense of responsibility and a professional presentation
