Deskside Support (On Site) (Midtown)
Expected Areas of Competence (skills and abilities):
Good analytical skills in troubleshooting techniques
The ability to determine the root cause of problem
Good research techniques to find solutions to problems
Excellent client facing skills
Ability to handle problems that are unknown and solve with confidence
Multitasking skills
Prioritize activities appropriately
Excellent communications in both verbal and written formats
Experiences Desired:
Four-year degree or equivalent work experience
Five or more years of prior related work experience
Demonstrated ability to work well in a team environment
Demonstrated ability to analyze a problem and take the appropriate action to correct
Demonstrated ability to learn new skills and apply the knowledge
Technical Skills:
Intermediate knowledge in:
LAN Topology; IP, IPX, etc
LAN systems and services
WAN Networks
Inter/Intranets
MAC OS
Advanced knowledge in:
Windows Operating systems
Hardware Configuration (desktops, laptops, peripherals)
Email and Calendar systems (Exchange and Outlook)
Remote Access solutions (VPN, DSL, and cable)
MS Office Suite
Good to have:
Active Directory
Responsibilities:
Will be providing desk side support to both technical and non-technical users including high level Executives.
Will be configuring hardware including workstations and peripherals.
Should have some software experience since they will need to install software/update and create PC images.
