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TO APPLY: Send resume with subject DT Project field technician to enter hiring process.
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WHO YOU ARE:
1. You love working on technical projects, seeing it through from start, to finish.
2. Have experience going onsite for implementing a variety technical projects
3. Good with details, making sure nothing is missed and all T's are crossed and I's are dotted.
4. Likes working with a supportive team they can learn from but is capable of making informed decisions and taking on tasks without supervision and follow up.
5. Understands urgency with respect to each of our client’s needs and takes pride in providing efficient solutions and detailed notes.
7. Has Exceptional ability to multitask
8. Has Strong sense of urgency
9. Thrive in a fast-paced environment.
10. Bring a sense of joy, humor, humility, and an inquisitive mind to the office.
WHAT YOU WILL DO
The project field technician is a versatile and hands-on professional responsible for delivering technical solutions to clients in the field. This role is crucial for the successful execution of our managed service projects, requiring both technical expertise and excellent client-facing skills. The ideal candidate will work closely with the project management team to ensure smooth deployment of IT infrastructure while maintaining high client satisfaction. This position requires a proactive approach to problem-solving and the ability to work independently while following established project methodologies.
DUTIES AND KEY RESPONSIBILITIES
Project Implementation:
- Install and configure hardware, including servers, workstations, networking equipment, and other IT infrastructure components according to project specifications and timelines
- Deploy software solutions, including operating systems, business applications, and security tools while adhering to client security policies and compliance requirements
- Perform network installations, including structured cabling, switches, routers, and wireless access points following industry best practices
- Coordinate with vendors and third-party contractors when necessary for complex implementations
- Migrate data between various cloud and on premises systems, including but not limited to M365 (Exchange, SharePoint, OneDrive), Google Workspace (Gmail, Google Docs), On Prem Exchange, Kerio, Rackspace, GoDaddy, etc
Technical Support:
- Troubleshoot and resolve technical issues during project deployment with minimal escalation
- Provide on-site and remote support as needed during and after project completion, ensuring knowledge transfer to the client's team
- Collaborate with the Service Desk for escalated issues and maintain clear communication channels
- Participate in project planning meetings to provide technical insight and implementation strategies
Client Interaction:
- Provide training and documentation to end-users on new systems and solutions
- Communicate project progress and address client concerns professionally and proactively
- Serve as a technical liaison between the project management team and client stakeholders
- Maintain professional appearance and demeanor as a representative of our organization
Documentation and Reporting:
- Maintain detailed technical documentation, including network diagrams, system configurations, and change management records
- Document completed project tasks in our PSA system and ensure proper handover to client and service desk team
- Provide daily progress updates to the project manager and flag any potential risks or delays
- Create and maintain standard operating procedures (SOPs) for common deployment scenarios
- Submit detailed time entries and expense reports for accurate project tracking
WHAT WE ARE LOOKING FOR
Education:
> High school diploma or equivalent required.
> Associate’s or Bachelor’s degree in Information Technology or a related field preferred.
Experience:
> 5+ years of experience in IT support, system administration, or a similar role, preferably within an MSP environment.
> Hands-on experience with hardware installations, networking, and troubleshooting.
Skills:
> Advanced proficiency in Windows Server and Desktop OS (Windows 10/11)
> Working knowledge of Mac OS X and Linux environments
> Strong networking knowledge (TCP/IP, DNS, DHCP, VLANs, VPNs)
> Experience with major cloud platforms (Azure, AWS, Google Cloud)
> Familiarity with virtualization technologies (VMware, Hyper-V)
> Understanding of cybersecurity best practices and compliance requirements
> Experience with remote monitoring and management (RMM) tools
> Knowledge of backup and disaster recovery solutions
> Physical networking experience is a plus.
Soft Skills:
> Excellent project coordination and time management abilities
> Strong problem-solving and critical thinking skills
> Outstanding written and verbal communication abilities
> Ability to explain technical concepts to non-technical audiences
> Flexible and adaptable to changing project requirements
> Team player with the ability to work independently
Certifications (Preferred):
> CompTIA A+, Network+, or Security+
> Cisco CCNA or equivalent networking certification
> Microsoft Certified Solutions Associate (MCSA) or equivalent
Work Environment and Physical Requirements:
> Willingness to travel to client locations within the five boroughs.
> Will work from office in Midtown Manhattan.
> Ability to work in diverse environments, including data centers, offices, and industrial sites.
> Ability to work flexible hours and occasional weekends during project implementations
> Comfortable working in confined spaces and using ladders when necessary
> Must be able to lift and carry up to 50 pounds.
WHAT WE OFFER
+ Benefits: Cell Phone reimbursement, commuter benefit program, employee referral, EAP, 9 holidays, PTO & Sick time. Medical, Dental, Vision, Life, AD&D Insurance.
+ Continuing Education: In addition to having annual goals to pursue your higher education, we provide a standard and a specialized training path for each employee.
+ Office environment: Be part of a team that celebrates anniversaries, has ping pong games, monthly employee appreciation prizes and a workplace with humor, levity and occasionally a dog running around.
+ The ability to work with autonomy while being supported by a team and coached by an encouraging management team.
WHO WE ARE: DeepTech Inc. has been a mainstay in the world of NYC MSP’s for over 20 years. Built from the ground up with long-lasting client relationships.
What are DeepTech’s values? Transparency, Dependability, Integrity, Versality and we are nothing without Team-work
What are DeepTech’s offerings?
Flexible Helpdesk
Procurement & Provisioning Solutions
Strategic Projects
Business Protection & Continuity
Virtual CIO
What advice would DeepTech give a new client? Backups are everything.
If DeepTech were an animal what would it be? Ohhh good one! I would say a dog, lion, octopus hybrid. We are friendly and loyal, are protective of our staff and our clients and have the ability to adapt and help clients maneuver their way through tricky technical situations.
DeepTech is committed to being an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
