Location: USA, onsite (NYC) Job description : Must have skills - Execute data loads, set up and manage security, user permissions, password resets, break/fix instructions and data access.
Perform troubleshooting of production issues, updates for minor Cases and tickets requiring minor changes and enhancements to existing functionality.
Have good functional knowledge and provide good customer experience through timely and appropriate communication as well as following through till issue resolution.
Salesforce configuration changes including (but not limited to) workflow, process builder, flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
Diagnose, prioritize and escalate tickets to Salesforce Developers.
Timely and accurate documentation of resolution activities, system configuration and administrative processes
Escalate process change requests, system enhancements or any other related requests through relevant mechanisms for approval / prioritization
Support QA testing of Salesforce
Understand the new functionality being added as well as bugs being fixed by the Development team.
Creation and maintenance of sandboxes in force.com platform
Download and maintain production instance data backups.
Use of Workbench and dataloader tools
Knowledge of ServiceNow, JIRA is plus
Certified Salesforce admin/Advanced admin is added advantage
