Role: System Analyst Location: NYC, NY Mode: Hybrid ( 2 Days per Week - Work from Office) Duration: Full Time with Benefits Primary Responsibilities Will Include Support the implementation of new and existing products and systems Monitoring and action Incidents and Service requests ensuring end user satisfaction Monitor and improve data integrity. Work with project stakeholders to validate their requirements Provide ongoing change control, maintenance, and end-user support for SaaS applications. Implement future system functionality and oversee system release updates and user acceptance testing as well as incident resolution and system outage support. Interact with all levels of the organization across multiple time zones. Develops and provides training for employees and managers to enhance user adoption. Participate on global teams evaluating processes and making suggestions for process and system improvements Develop communication, training materials, and testing and implementation plans for projects, systems, processes, and/or product lines. Create and maintain IT procedures, guidelines, and reports to support the organization Qualifications and Skills Bachelor's degree in Business Administration, Finance, Computer Science, Information Technology, or related field 4+ years administering SaaS applications Experience in supporting Microsoft 365, including Azure AD, Exchange Online, and Teams Demonstrated organizational, analytical, and interpersonal skills. Strong understanding of integration points of assigned business/systems and processes. Ability to communicate highly complex technical information clearly and articulately for all levels and audiences. Ability to adapt to a rapidly changing environment. Achieving stated objectives within the designated time frame Ability to effectively prioritize and execute tasks in a high-pressure environment. Providing analytical skill/content knowledge to contribute to team effort Ability to explore alternative approaches to tasks, existing processes, and other objectives Excellent oral and written communication skills Preferred Exposure to Private Equity a plus Experience with SQL. Experience using Agile methodology
ACI (Advanced Computing International) is a Global Technology Services, Products & Solutions Company focused on designing and delivering the next generation applications and digital experiences for businesses and consumers. We specialize in Big Data & Analytics, Digital Transformation, IT Service Management, Cognitive Solutions, Artificial Intelligence, IOT & Future Networks, DevOps, Enterprise Applications & Managed Infrastructure Services & Industry Specific Solutions.
Leveraging the insights gained from working on innovative solutions and disruptive technologies, ACI develops Solutions to enhance business performance, accelerate product & applications time-to-market, harmonize Consumer Experiences and streamline their business operations. ACI works with clients across different business sectors: Financial Services, Healthcare, Manufacturing, Hi-Tech, Media, Utilities, Public sector, Retail, Telecom, E-commerce & Logistics, and Higher Education. ACI s core DNA is built on Innovation and co-existence to build a collaborative ecosystem where companies and consumers win.