Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and substance-related disorders by offering individualized and meaningful opportunities of hope, empowerment, and support to achieve self-defined improvements in their quality of life. Full-time: 227 Thorn Avenue, Orchard Park, NY SUMMARY OF POSITION FUNCTION: Provide agency wide leadership while being responsible for overseeing and managing department application systems for business functions and enterprise-wide IT as well as data management. This position is responsible for applications both in-house developed solutions, the configuration of packaged products created by third parties, or configuration, implementation, and support of cloud solutions. This position will be part of the Executive Team and collaborate with the leadership teams and the various IT functional areas, work with outside consultants that will serve the agencies business needs now and, in the future. Responsible for overseeing the hiring, training and supervision of all staff in coordination with Chief Information Officer and Security Officer. MAJOR DUTIES AND RESPONSIBILITIES:
Coordinate with organization leadership on the ongoing design, implementation, and maintenance of the IT, networks, and infrastructure, and all other technology for the organization.
Mentor and foster IT teams to succeed and meet departmental goals and objectives
Develop staff to high-performance levels by providing leadership, coaching, and timely feedback to direct reports.
Provide first-responder, hands-on, direct technology, equipment, and database support to staff and client users. Determine when IT and data support issues should be escalated to third-party vendors.
Act as liaison to outside vendors and contractors to provide additional managed IT, network communications, and data-related services as needed.
Manage and support an EHR/EMR and a linked SQL database, including supporting and training users, managing and encouraging user adoption, and ensuring the successful flow of data into and out of both data systems.
Use data systems to provide business intelligence for data-driven decision-making and strategic planning for the organization through hands-on report design and by teaching staff how to improve their reporting acumen.
Support the preservation of data integrity and security by implementing and monitoring disaster recovery, backup procedures, information security, remote access protocols, and other control structures put in place.
Implements business systems plans, directing development, release, and maintenance of systems, applications, and process IT controls.
Focuses on the human organizational aspects of business processes and their transformation relating to their adoption and use of systems. Educate the user community in the strategic use of technology during their day-to-day operations.
Assists with coordinating systems IT control and quality assurance initiatives.
Works with the Chief Information Officer and Security Officer to prepare and gain approval for portions of the IT budget relating to application development and IT Quality Assurance. Assumes primary responsibility for managing the assigned budget.
Work closely with the Chief Information Officer and Security Officer annually to develop strategic plans to enhance existing technology and leverage AI to advance enterprise networks further
Performs other functions as required.
SKILLS/COMPETENCIES:
Proven analytic skills, including mining, evaluation, analysis, and visualization
Strong data visualization and predictive modeling
Proven Leadership and communication skills
Technical writing experience in relevant areas, including queries, reports, and presentations
Strong SQL or Excel skills with the ability to learn other ETL tools
Experience with database and model design and segmentation techniques
Strong technical, analytical and problem-solving skills.
Ability to work well under pressure and meet deadlines
Proven success in a collaborative, team-oriented environment and teamwork skills
Experienced with Microsoft Cloud Services and M365 Products
EDUCATION REQUIREMENTS:
Bachelor’s degree in Information Systems, Data Analytics, Business, or related discipline and equivalent experience to meet the position's needs.
EXPERIENCE:
Minimum of 5 years experience in Information Technology with a minimum of 3 years involving direct supervision in an IT and Data environment.
Minimum of 5 years of experience in data and analytical concepts in a data-driven environment
Successful development and implementation of applications in new computing architecture environments using new and emerging technologies.
A track record of leadership skills working closely with technical staff through various life-cycle phases.
Must possess a valid Driver’s License with a satisfactory driving record and possess a personal vehicle for job requirements.
COMPENSATION: $90,600/yr - $115,400/yr
