Job Location: Virtual but must be commutable to Oriskany NY, Tampa FL, Aurora IL, Cary NC, or Bloomfield CT offices.
Training will be virtual for six weeks.
After training candidates will be required to come into the office for a minimum of two weeks for the nesting period.
After training is complete, employees will report to the office once a month.
Key Responsibilities: · Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.· Provide timely and accurate communication, information gathering, and rendering decisions on Long-term Disability (LTD) claims according to provisions of LTD certificates.· Communicate with a variety of constituents (claimants, doctors, nurses, employers, and attorneys) to gather information relevant to rendering decisions based on the provisions of the policy.· Claim Specialist Trainees will be routinely evaluated for increases in their authority levels as they become more experienced in their decision making and demonstrate consistency in meeting metrics.· Learn to develop an action plan and identify the Likely Claim Progression including identifying the return to work potential.· Utilize CMG which provides an overview of high level topics, factors to consider in the administration of claims, and examples of claim situations. Essential Business Experience and Technical Skills:Required:· New hires should live a commutable distance from the site the role is posted in.· High School Diploma· 2-4 years of experience in claims or customer service· Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning.· Strong problem solving and analytical skills. Preferred:· Bachelor’s degree· Strong communication skills, both written and oral.Business CategoryOperations - ClaimsEqual Employment Opportunity/Disability/VeteransIf you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.MetLife maintains a drug-free workplace.
