As a Customer Support Coordinator here at Honeywell, you will play a critical role in providing white glove level service for our Platinum customers. You will be responsible for technical support case creation, system advisement, case management and escalation follow-up, along with general coordination between other internal teams on behalf of our Platinum Support customers.You will work out of our Pittsford, NY location on a hybrid work schedule.KEY RESPONSIBILITIES
Primary contact for Platinum level customers
Technical support case creation and escalations
Manage dashboard for technical support case and engineering escalation aging
Hosting issue status and advisement calls with ownership of call agenda
Maintaining and strengthening cross-functional relationships with key internal teams including Technical Support, Engineering, Sales, and Product Management on behalf of the customer
BENEFITS OF WORKING FOR HONEYWELLIn addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.The annual base salary range for this position is $68,600 - $85,800. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.YOU MUST HAVE
High School Diploma or equivalent
Minimum 5 years of customer service experience
Effective communication and people-oriented skills
WE VALUE
Proven ability to manage an end-user with the ability to develop strong, long-term customer relationships
Excellent presentations skills with the ability to communicate well across all organizational levels
Professionalism consistent with a world-class service provider
Ability to work independently in a team environment
Project management experience
ABOUT HONEYWELLHoneywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here (https://www.honeywell.com/us/en) Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, care or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity: click here (https://www.honeywell.com/us/en/company/inclusion-and-diversity) Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
