customer service representative.
port washington , new york
posted today
job detailssummary
$20 - $22 per hour
temporary
high school
category office and administrative support occupations
referenceAB4619508
job detailsA Manufacturing Company in Port Washington, NY is hiring a Customer Service Representative to join their call center immediately! We are seeking experienced Customer Service professionals with office experience looking for the next step in their career. You will act as a liaison, provide product information and resolve any emerging problems that our customers might face. The best CSRs are genuinely excited to help customers and are patient, informative, and passionately communicative. This is a temporary to hire position. If you are interested and qualified for this opportunity, please to this opportunity today or send your resume to jenn.eng@randstadusa.com for immediate consideration!salary: $20 - $22 per hourshift: Firstwork hours: 9 AM - 6 PMeducation: High SchoolResponsibilities Provide outstanding customer support by accurately and thoroughly respondingto inbound calls, e-mail inquiries and chat in order to provide information aboutproducts and services, to take orders for part replacements, or to obtain detailsof complaints. Provide and coordinate service to customers as it relates to order inquiries andentries, product/ technical support, and issue resolution. Determine root causes to issues and develop resolution action plans based onyour findings, as well as interact with other departments to help drive positivecustomer experiences. Be an active listener who can show empathy and patience in a non-scriptedenvironment Obtain and examine all relevant information and assess validity of complaintsand to resolve possible causes of failure, wrong product, etc. Review warranty policy terms and determine whether a particular claim iscovered by warranty. Prepare shipping for returned goods. Assists in Returns and Replacements as needed. Provide technical assistance as necessary to customers, and utilize internalresources to find resolutions when applicable. Communicate all grievances, improvement suggestions, and constructivecriticism to Customer Support Manager Reputation Management – Review product rating and reviews on Kraus.com andpartner sites and manage/resolve customer concerns.Skills
Follow-up
Active Listening
Telephone Etiquette
Empathy
Interpersonal Sensitivity
Adapting to Change
Basic Software Skills
Typing Skills
Basic Computer Skills
Customer Service
Call Center Support
Patient Support
Client Service
Customer Relations
Customer support
CUSTOMER ORDERS/SALES
Phones
Emails
Qualifications
Years of experience: 1 year
Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.get in touchwe are here to help you with your questions.JEjennifer eng
+1 631 427 1096 (tel:+1 631 427 1096)
jenn.eng@randstadusa.com
