As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.Job Location (Full Address):Remote Work - New York, Albany, New York, United States of America, 12224Opening:Worker Subtype:RegularTime Type:Full timeScheduled Weekly Hours:40Department:910133 OphthalmologyWork Shift:UR - Day (United States of America)Range:UR URCD 204 HCompensation Range:$19.47 - $25.77The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.Responsibilities:GENERAL PURPOSEOrders all contact lens and manage all contact lens responsibilities is regards to patient insurance, billing, payments, and scheduling at the Medical Center location as well as off-site locations of assigned areas. Travels to multiple locations, acting with a moderate amount of autonomy and independent decision making in support of contact lens responsibilities.ESSENTIAL FUNCTIONS
Orders all medical and specialty contact lenses by accurately specifying lens parameters to the lab. Verifies lens specifications on delivery prior to patient notification. Enters parameters and contact lens specifications into patients’ medical record upon arrival of all new orders. Maintains database of lenses ordered and received. Maintains contact lens room. Stocks trial kits and restocks inventory and disposes of expired inventory. Audits and orders trial lenses and all other contact lens supplies, including Medical Contact Lens supplies, as needed.
Collects all contact lens charges from the patient and submits to billing department. Reconciles and process invoices with statements while monitoring credits, exchanges, and warranty period of orders.
Obtains insurance benefit coverage details via phone or online insurance portals. Relays all aspects of out-of-pocket costs, as well as insurance coverage details, to patient. Writes up contact lens purchase agreements with out-of-pocket cost and insurance coverage for each patient. Works with patient to obtain signatures on agreements. Introduces patient to Financial Assistance through URMC and supplies application and instructions to patients. Serves as liaison between patient and FAP when bills are erroneously sent to patients. Confirms with patient charges for upcoming appointments and services performed to help accurate billing. Records all conversations regarding financial coverage and patients’ decision on proceeding with appointments for provider knowledge. Submits claims for coverage via online insurance portals and faxed forms.
Answers correspondence and other inquiries. Calls patients to schedule appointments for contact lens pickup and schedules fitting with Optometrist. Confirms patient appointments and assists in ensuring patients arrive to correct location for exam. Serves as primary point of contact for patients regarding all questions surrounding medical and specialty contact lenses. Receives and submits all invoices to A/P and Finance for payment. Creates and maintains current purchase orders for vendors used in ordering.
Processes lenses after arrival and prior to patient pick up, including cleaning and conditioning lenses, inspecting for breakage, defects, and warpage. Performs Insertion and Removal (I&R) training on contact lens patients. Educates patients on how to insert and remove contact lens, as well as proper contact lens care. Provides starter kits to patients with proper supplies for successful and safe wear of lenses. Provides lab cleaning of contact lenses upon request.
Other duties as assigned.MINIMUM EDUCATION & EXPERIENCE
High School diploma and 1 year of customer service experience required
Associate's degree preferred
Or equivalent combination of education and experience
KNOWLEDGE, SKILLS AND ABILITIES
Self-motivated and organizational skills
Proficiency with computers
Demonstrates customer service, written, verbal and interpersonal skills
EOE Minorities / Females / Protected Veterans / Disabled:The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.Notice: If you are a Current Employee, please log into myURHR to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.Learn. Discover. Heal. Create.Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goalsAt the University of Rochester, we commit to diversity, equity, and inclusion and united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.
