D&W is currently looking for a Product Support Specialist at our corporate office located in Auburn, NY. The Product Support Specialist will assist internal and external customers with part identification and related sale transaction information to obtain orders.
Job Responsibilities:
Utilize available information sources to identify salable components used in diesel engines and heavy duty equipment and trucks
Provide accurate and timely information on product price, availability, lead time, and alternate options.
Know and understand the products and services we offer
Understand supplier policies, pricing structure, and territorial boundaries
Job Requirements:
1-3 years of business-related customer service experience
Analytical skills, effective written and oral communication skills
Computer proficient
Strong time management skills
Ability to work in a fast-paced environment
Understanding of diesel engines, parts and diagnosis or troubleshooting is a plus
D&W Diesel, Inc. is an employee owned, $120 million business with over 350 employees in 8 locations. D&W has more than 45 years of history as a remanufacturer and distributor of heavy-duty truck and off-road equipment parts and industrial products. We are dedicated to continued growth through investment in our modern facilities and our exceptional team of employees.
This position offers competitive wages with a diverse benefit offering.
Compensation Range: $21 - $24 hour
Benefits:
Employee Stock Ownership Plan (ESOP)
401(k) with a company match
Health, dental & vision insurance
Disability & Life Insurance
Paid Time Off & Paid Holidays at time of hire
To apply for this position please visit our website at www.dwdiesel.com/Careers. If you are unable to apply online due to disability, please contact Human Resources: 315-253-2324
Equal Opportunity Employer/Veterans/Disabled
