Windows/ IT Engineer - Syracuse, NY/ Rochester, NY - Fulltime

Windows/ IT Engineer - Syracuse, NY/ Rochester, NY - Fulltime

Cliecon Solutions Inc, (head quartered in central NJ ) is one of the fastest growing and a leading consulting and management firm with 12 years of experience in Staff Augmentation. We handle complete recruiting cycle for fortune 500 clients, major implementing partners and tier -1 vendors. We specialized in recruiting for Application development, Big data, Databases, Infrastructure, Cloud, Mobile and ERP based solutions projects.
Role: Windows/ IT Engineer
Duration: Fulltime
Location: Syracuse, NY/ Rochester, NY

Responsibilities
Client Support First Level

• Phone tree participation
• Maintain pro-active customer communication
• PC hardware/software troubleshooting
• Server hardware/software troubleshooting
• Network troubleshooting
• Server and PC administration
• Malware remediation
• Backup troubleshooting
• VPN/Remote Workplace connections setup/troubleshooting
• Tasks as assigned as related to core competencies as related to the value of the business
• Bench Work
• Initial PC Setup an PC imaging
• Configure/Troubleshoot PCs
• Monitor and coordinate managed services
• Receive tickets triggered by event monitoring
• Review, triage, resolve, and escalate tickets
• Submit Records (timesheets, tickets, reports, etc.) in a timely manner

• Experience in basic troubleshooting and ticket handling
• Adherence to SLA (Service Level Agreement) standards
• Creativity and ingenuity
• Strong attention to details
• Excellent communication skills (written and verbal)
• Team player, motivated, and dependable
• Good multi-tasking, organization, and prioritization skills
• Desire to learn
• Microsoft Windows desktop experience
• Microsoft Server experience (Server 2012 & higher)
• Microsoft Office experience (Office 2013 & higher, Office 365)
• Mobile Device Support related to Email access only (iOS/Android)
• Antivirus and anti-spyware applications
• Education/Experience Requirements
• 6-9 years of broad IT experience
• BS/BA in a technical discipline. Consideration will be given to equivalent combination of education and experience
• Industry certifications a plus Work Requirements
• This position may require the employee to participate in a rotation of in-office activities. Fully remote work may be possible depending on work distribution, candidate, circumstance, and safety.
• This position requires the employee have dependable transportation to and from work.
• This position requires the employee be regularly required to participate (actively or passively) in phone calls for extended durations.
• This position requires that the employee can clearly provide instruction, both written and verbal, in English to customer via phone and email