Windows/ IT Engineer - Syracuse, NY/ Rochester, NY - Fulltime

Windows/ IT Engineer - Syracuse, NY/ Rochester, NY - Fulltime

31 Dec 2023
New York, Syracuse, 13206 Syracuse USA

Windows/ IT Engineer - Syracuse, NY/ Rochester, NY - Fulltime

Cliecon Solutions Inc, (head quartered in central NJ ) is one of the fastest growing and a leading consulting and management firm with 12 years of experience in Staff Augmentation. We handle complete recruiting cycle for fortune 500 clients, major implementing partners and tier -1 vendors. We specialized in recruiting for Application development, Big data, Databases, Infrastructure, Cloud, Mobile and ERP based solutions projects.
Role: Windows/ IT Engineer
Duration: Fulltime
Location: Syracuse, NY/ Rochester, NY

Client Support First Level

  • Phone tree participation
  • Maintain pro-active customer communication
  • PC hardware/software troubleshooting
  • Server hardware/software troubleshooting
  • Network troubleshooting
  • Server and PC administration
  • Malware remediation
  • Backup troubleshooting
  • VPN/Remote Workplace connections setup/troubleshooting
  • Tasks as assigned as related to core competencies as related to the value of the business
  • Bench Work
  • Initial PC Setup an PC imaging
  • Configure/Troubleshoot PCs
  • Monitor and coordinate managed services
  • Receive tickets triggered by event monitoring
  • Review, triage, resolve, and escalate tickets
  • Submit Records (timesheets, tickets, reports, etc.) in a timely manner

Qualifications and Skill Sets
  • Experience in basic troubleshooting and ticket handling
  • Adherence to SLA (Service Level Agreement) standards
  • Creativity and ingenuity
  • Strong attention to details
  • Excellent communication skills (written and verbal)
  • Team player, motivated, and dependable
  • Good multi-tasking, organization, and prioritization skills
  • Desire to learn
  • Microsoft Windows desktop experience
  • Microsoft Server experience (Server 2012 & higher)
  • Microsoft Office experience (Office 2013 & higher, Office 365)
  • Mobile Device Support related to Email access only (iOS/Android)
  • Antivirus and anti-spyware applications
  • Education/Experience Requirements
  • 6-9 years of broad IT experience
  • BS/BA in a technical discipline. Consideration will be given to equivalent combination of education and experience
  • Industry certifications a plus Work Requirements
  • This position may require the employee to participate in a rotation of in-office activities. Fully remote work may be possible depending on work distribution, candidate, circumstance, and safety.
  • This position requires the employee have dependable transportation to and from work.
  • This position requires the employee be regularly required to participate (actively or passively) in phone calls for extended durations.
  • This position requires that the employee can clearly provide instruction, both written and verbal, in English to customer via phone and email

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