Windows/ IT Engineer - Syracuse, NY/ Rochester, NY - Fulltime

Windows/ IT Engineer - Syracuse, NY/ Rochester, NY - Fulltime

31 Dec 2023
New York, Syracuse, 13206 Syracuse USA

Windows/ IT Engineer - Syracuse, NY/ Rochester, NY - Fulltime

Cliecon Solutions Inc, (head quartered in central NJ ) is one of the fastest growing and a leading consulting and management firm with 12 years of experience in Staff Augmentation. We handle complete recruiting cycle for fortune 500 clients, major implementing partners and tier -1 vendors. We specialized in recruiting for Application development, Big data, Databases, Infrastructure, Cloud, Mobile and ERP based solutions projects.
Role: Windows/ IT Engineer
Duration: Fulltime
Location: Syracuse, NY/ Rochester, NY

Responsibilities
Client Support First Level

  • Phone tree participation
  • Maintain pro-active customer communication
  • PC hardware/software troubleshooting
  • Server hardware/software troubleshooting
  • Network troubleshooting
  • Server and PC administration
  • Malware remediation
  • Backup troubleshooting
  • VPN/Remote Workplace connections setup/troubleshooting
  • Tasks as assigned as related to core competencies as related to the value of the business
  • Bench Work
  • Initial PC Setup an PC imaging
  • Configure/Troubleshoot PCs
  • Monitor and coordinate managed services
  • Receive tickets triggered by event monitoring
  • Review, triage, resolve, and escalate tickets
  • Submit Records (timesheets, tickets, reports, etc.) in a timely manner

Qualifications and Skill Sets
  • Experience in basic troubleshooting and ticket handling
  • Adherence to SLA (Service Level Agreement) standards
  • Creativity and ingenuity
  • Strong attention to details
  • Excellent communication skills (written and verbal)
  • Team player, motivated, and dependable
  • Good multi-tasking, organization, and prioritization skills
  • Desire to learn
  • Microsoft Windows desktop experience
  • Microsoft Server experience (Server 2012 & higher)
  • Microsoft Office experience (Office 2013 & higher, Office 365)
  • Mobile Device Support related to Email access only (iOS/Android)
  • Antivirus and anti-spyware applications
  • Education/Experience Requirements
  • 6-9 years of broad IT experience
  • BS/BA in a technical discipline. Consideration will be given to equivalent combination of education and experience
  • Industry certifications a plus Work Requirements
  • This position may require the employee to participate in a rotation of in-office activities. Fully remote work may be possible depending on work distribution, candidate, circumstance, and safety.
  • This position requires the employee have dependable transportation to and from work.
  • This position requires the employee be regularly required to participate (actively or passively) in phone calls for extended durations.
  • This position requires that the employee can clearly provide instruction, both written and verbal, in English to customer via phone and email

Related jobs

Job Details

Jocancy Online Job Portal by jobSearchi.