Job Overview
· Collect payment, dispense and label medication, and review discharge paperwork with pet parents
· Safely restrain / hold pets for wellness procedures including vaccines, nail trims and microchipping
· Collect and prepare blood and fecal samples for laboratory testing
· Drive vans to and from clinics responsibly; load and unload the vans upon arrival and departure
· Make recommendations for services and products to every pet, every time, based on the pet’s lifestyle and an understanding of canine and feline diseases
· Maintain a clean and sanitary work environment by disinfecting surfaces and equipment between each pet
· Ability to execute inventory processes by maintaining accurate product counts and managing expiration dates for vaccines and products
· Promote a culture of safety in your clinic and live our values while reinforcing our brand promise with pet parents, partners, and team members
· Provide customer service to pet parents by answering questions and assisting them through the clinic process
· Achieve goals as set by your manager including dollars per pet, pets per clinic, preferred product and microchips sold
· Scan pets for microchips
· Prepare canine and feline vaccines
· Establish and maintain effective relationships with pet parents and partners
· Other duties as assigned
Minimum Qualifications:
· Must be 18 years of age or older
· Valid driver’s license
· Must be able to work weekends, varied weekdays and times, occasional overnights
· Reliable transportation to and from work
· Present professional appearance and positive conduct
· Punctuality and dependability highly valued
· Must be able to drive a company vehicle for long hours and in various terrain and weather conditions. Portion of workday spent in vehicle.
· Some outdoor clinic work and activities may be necessary
· Must be able to work for prolonged periods of time in the field, including 12–14-hour days
Education Requirements:
High School Diploma or equivalent required
Preferred Qualifications:
· Previous customer service sales experience
· Navigate computer software (iPad, Bluetooth devices and more)
· Strong organizational, problem-solving, and analytical skills
· Ability to work within a team to meet team goals and objectives
· Comfort level in approaching host location’s customers to educate about our clinics
· Ability to adapt to changing priorities
Physical Requirements:
· Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
· Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards
- Must be able to lift and carry up to 50 lbs.
