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· Convert incoming customer calls into booked service appointments.
· Make outbound follow-up calls on outstanding work orders
· Deliver call scripts with an authentic cadence; be clear, compelling and personable.
· Maintain and update customer database with complete and accurate information.
· Agent will be expected to respond to100+ calls daily
· Comprehensive knowledge of customer service standards
· Must be open to flexible scheduling Monday – Friday 8 AM – 7PM with Saturday availability
· Computer competent; good typist and proficient with phone systems.
· Highly organized with exceptional follow-through abilities.
· Strong verbal and written communications.
· Engaging personality that blends well with a fast-paced, goal-driven environment.
· Outstanding communication, interpersonal and customer service skills.
· Multi-tasking skills (i.e. typing while on the phone with an agent)
· Candidates with at least 1 year call center experience will be preferred.
· Experience in using MS products as well as Google products
· HS Diploma minimum, Associate Degree Preferred
Comprehensive knowledge of customer service standards
· Must be open to flexible scheduling within Monday – Friday 8 AM – 7PM with Saturday availability
· Computer competent; good typist and proficient with phone systems.
· Highly organized with exceptional follow-through abilities.
· Strong verbal and written communications.
· Engaging personality that blends well with a fast-paced, goal-driven environment.
· Outstanding communication, interpersonal and customer service skills.
· Multi-tasking skills (i.e. typing while on the phone with an agent)
· Candidates with at least 1 year call center experience will be preferred.
· Experience in using MS products as well as Google products
· HS Diploma minimum, Associate Degree Preferred
Job Type: Full-time
Additional InformationBenefits:
· 9 Paid Holidays
· Accrued Vacation Time
· Sick Time
· 401K Plan with company match
· Medical, Dental, and Vision insurance
All your information will be kept confidential according to EEO guidelines.