As a (Junior) Product Adoption Specialist, you will play a crucial role in driving the successful deployment and expansion of our digital platform(s). You will work on in-house digital tool that enables KPMG to craft engaging and interactive digital experiences, staying aligned with the latest technology trends in AI and web design. Your responsibilities will include facilitating adoption of the tool, engaging stakeholders, and supporting communication and knowledge-sharing initiatives to ensure we capitalize on increasing interest from our (global) KPMG network. Additionally, you will contribute to the ongoing product development activities of the tool while working on expanding its adoption across KPMG firms worldwideKey Responsibilities:Identify opportunities for growth: Confidently identify and pursue opportunities for platform expansion.Facilitate adoption: Drive the successful deployment and adoption of the platform across KPMG network.Demonstration & Introduction calls: Set up and conduct demonstration or introduction calls to showcase the platform's capabilities to potential users. Hands-on support and training: Provide hands-on support and training to users or business teams to ensure effective utilization and adoption of the platform.Stakeholder communication: Maintain ongoing communication with stakeholders to address their needs and ensure engagement.Communication channel management: Manage and upkeep communication channels, including our Community of practitioners, Resource Hub and periodic Newsletter. Affinity with graphic design and relevant design tools (Adobe Illustrator, Figma) are a plus.Contribution to development activities: Support business team with operational activities related to the product's development, including providing input for new functionalities based on user needs, communicating with engineering team on identified errors, bugs or issues.Marketing support: Assist with the planning and execution of marketing campaigns related to the platform, including creating content and promoting the platform to potential users and other relevant stakeholders.
