What you’ll do…Managing the meetings and events enquiry process from start to finish; answering calls and emails, sending proposals, converting enquiries and taking the event through the planning and logistical stage to handover to operations.Negotiating meeting & events rates with clients, in line with the selling guidelines, to assist in achieving the hotel’s revenue targets. Following up with clients post event to get feedback and secure repeat business where possible.Cross-selling all global Hoxton properties, where applicable, to maximise revenue opportunities across corporate segments.Ensuring Opera Sales & Catering is up to date by putting inputting new enquiries into the system.Manage the preparation and distribution of function sheets on a weekly basis and present function sheets in the weekly operations meeting.Conducting show arounds on property.Building good relationships with clients for repeat business, contacting and probing repeat clients when appropriate and track year on year trends and events to support repeat business.Effectively co-ordinating activities related to booked Meeting & Event business with other departments, ensuring client’s expectations are met by maintaining team communication.Maintaining excellent Hoxton product knowledge and upselling wherever possible.And yes, there’s a little admin … ensuring that daily, weekly and monthly administration is completed accurately and that all groups have necessary documentation on file. But let’s face it, we know you love that!Supporting the sales team in attending and assisting with in-house marketing activities, familiarisation trips, client hospitality evenings, presentations, show rounds and promotional activities as required.
