Our Supply Chain Department is looking for a Senior Key Account Specialist to join the Customer Fulfillment Wholesale & Travel Team. In this role, you’ll manage the order-to-cash process for a select portfolio of customers and regions. Your mission: ensure goods are delivered in full, on time, and with top-notch customer satisfaction. You'll also focus on boosting sales, enhancing customer experience, and optimizing operational working capital.You’ll be part of a dynamic, multicultural team of 11 and report to the Manager of Wholesale & Travel. Collaboration is key—you’ll work closely with logistics to manage lead times, volumes, and schedules. A big part of your role involves representing Key Accounts in internal processes and discussions, while handling both operational and tactical activities for your customers.Key result Area’s:Process Owner: Responsible for owning one of our key OTC processes. Accountable for designing an effective and efficient process in combination with delivering quality outcomes as required by all stakeholders. Key-user: Be the subject matter expert of one of our tools. Analyze bottlenecks and make implementation proposals for improvements. Ensure the correct technical implementation, conducts functional tests, designs, and conducts training. Stakeholder management: to ensure processes run smoothly, communication is key. You therefore have a great understanding of what needs to be communicated to which stakeholder. You will be in close cooperation with Heads of Wholesale/Travel and our Key Customers with regard to order management, open balances, non-sales related questions and the preparation/execution of orders. Coach: You are the go-to person. You are there for your (more junior) colleagues. Help, guide, give them advice to enable them to get the best out of themselves and for the organization. When the manager is out of office you take over. Ownership: Work independently, find solutions for challenges, be committed and pro-active.
