Amsterdam | Full-time | HybridBased at our Amsterdam, Netherlands office.  This is hybrid role that requires candidate to work Monday and Wednesday in our office, with the option to work Tuesday, Thursday and Friday from home.  Our office hours are 0900hrs - 1730hrs Monday to Friday.  Candidates should have relevant "right to work" in Netherlands.    About Red WingFor more than 100 years, Red Wing Shoe Company has been crafting premium footwear for professionals around the world. While we are a globally recognized brand, we pride ourselves on maintaining a close-knit and approachable culture. We invest in our people, encourage development, and believe that success comes from working together with respect, ownership, and enjoyment.The RoleAs a Customer & Key Account Specialist for Red Wing Heritage Europe, you will play a central role in delivering an outstanding customer experience across our European markets.You will be the primary point of contact for customers, agents, distributors, and retail partners, ensuring smooth order processing, effective communication, and excellent service. In addition to supporting our wholesale and retail network, you will help further develop and optimize our recently launched e-commerce platform, contributing directly to the continued growth of the business.Working closely with customers, logistics partners, and internal teams, you will make a tangible impact on customer satisfaction, operational excellence, and commercial success throughout Europe.Manage and grow relationships with European accounts, serving as the primary point of contact for customers and agents. Lead order fulfilment activities, including order processing, scheduling, warehousing, and transportation, while supporting sales, marketing, product development, credit, and customer service initiatives.What You'll DoManage the complete order lifecycle, from order placement through delivery.Build and maintain strong relationships with customers, key accounts, retail partners, and European agents.Act as the main point of contact for inquiries related to orders, deliveries, products, and account management.Support and help grow our European e-commerce operations, including:Order processingInventory managementProduct setup and maintenanceReturn managementWebsite content updatesDatabase administrationCoordination with logistics partnersResolve customer issues and complaints in a professional and solution-oriented manner.Support Red Wing Shoe Stores and distribution partners across Europe.Collaborate closely with logistics providers to ensure efficient and accurate order fulfillment.Contribute to the future development of customer engagement activities, including support for our European social media channels.
