Intake and log all reported accidents within 24 hoursCollect and archive all case documentation: evidence, forms, statementsCoordinate with QESH, HR, Payroll, and local hubs to resolve and close casesTrack timelines and follow-up actions (bike repairs, sick pay, safety reports)Communicate clearly and empathetically with impacted Riders, third parties and stay in close contact with our insurance brokerMaintain an accurate case tracker and weekly reporting (Sheets / Looker)Escalate critical or recurring cases and propose preventive fixesRider Care Operations (25%)Respond to emails/tickets from Riders and Pickers on topics such as:Contract extensions and payroll changesSick leave, vacation, special leaveWage tax and informatieverschaffingen
 Process changes in SAP and QuinyxKeep records clean and up to dateFlag patterns or bottlenecks to improve handling speed or accuracy
