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Allied Universal® Compliance and Investigations, North America’s leading expert insurance claim investigations, compliance and corporate governance company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!Do you have property claims experience - but are tired of the desk adjuster doldrums? Had enough of drafting denials letters and navigating claims negotiations with policyholders? Consider a creative opportunity with a top global leader in claims management. We're looking for energetic, experienced, licensed adjusters who are interested in full-time claims oversight from the comfort of our Raleigh, NC office - or beyond!OVERVIEWOur organization is dedicated to helping clients mitigate property claims due to a wide variety of losses. We work with major insurance companies to get policyholders back on their feet and operational as quickly as possible.Before applying for this position, please note that you must have a valid North Carolina or home state Adjuster's license.Additional licensing is a plus!RESPONSIBILITIES
Oversee property damage appraisals, critically review and correct reports and/or estimates, ensure appropriate policy coverages are enforced, and communicate effectively to all involved parties.
Respond to all phone and email inquiries from clients, staff investigators and contractors regarding claims investigations.
Use independent judgement to define and confirm client objectives on all new and reopened investigative assignments.
Consult with and provide guidance to clients to move all aspects of a claim to a successful resolution.
Review, address and resolve customer concerns and issues in a timely manner.
Perform quality control of the investigative and property damage appraisal and field adjusting work; ensure that all client objectives and best practices have been addressed and achieved; verify that billing applied to the work product falls within standard business guidelines.
Follow-up and close files in a manner satisfactory to the client and internal guidelines.
Remain knowledgeable in all matters relating to property and liability claims practices, policies, and procedures.
Maintain active adjusting licenses(s) through the completion of continuing education classes, as needed.
Position may occasionally require the writing of estimates from start to finish.
QUALIFICATIONS
Minimum of 3 years claims experience, with 2 or more of those years involving desk adjusting/insurance investigations and/or managing property insurance claims.
Minimum of 1 year desk adjusting experience.
XactAnalysis & Xactimate estimating experience required; Symbility experience a plus!
Hold a NC or home state Adjuster's license at minimum.
Proficient in Microsoft Office Suite and Adobe Acrobat.
Competent communication, organization and time management skills are a must.
Attention to detail and high level of confidentiality.
Ability to follow written and verbal instruction.
We offer comprehensive compensation and benefits packages to full-time employees that include medical, dental, vision, life, long- and short-term disability, plus a matching 401k plan.Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Location: United States-North Carolina-ApexJob Category: Compliance & Investigations
