Vacancy expired!
The Customer Assistance Representative Sr (CAR Sr) at 2124 WASHINGTON
STREET JAMESTOWN, NY 14701 will provide a high level of customer
service by assisting both internal and external customers, primarily
face-to-face, supporting their branch and rental needs. The CAR Sr will
gain knowledge through local training and hands-on experience to
provide administrative support, service customers, and act as a rental
back-up.
This is a part time position with a maximum of 25 hours/week. The pay
for this position is $11.55/hour
Apart from religious observation, must be able to work the
following schedule:
Monday: 7:30am-5:30pm
Tuesday: 7:30am-1:30pm
Friday: 7:30am-5:30pm
Saturday: 9:00am-12:00pm
- Take incoming calls- reservations, rate quotes, general questions and
answers, provide information and resolution for customers, other
branches, insurance companies, dealerships, repair shops and other
vendors
- Manage outgoing calls for callback management, A/Rs and miscellaneous
calls as assigned
- Provide a high level of customer service by assisting customers and
assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or
dropping off customer in a safe and courteous manner and assisting
customers as needed
- Understand and communicate rental terms and conditions, vehicle
features and other services
- May sell optional protection products, upgrades, fuel options and
other additional equipment
- Responsible for notifying Management of any known vehicle problems
and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing
equipment when needed
- Perform various administrative and basic accounting functions such
as: research and billing support tasks, accounts receivables, transfer
and key logs, run miscellaneous reports, supply maintenance, process
customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
- Must be at least 18 years old
- High school diploma or GED equivalent required
- Some college preferred
- Must have at least 1 year prior customer service retail or
administrative support experience
- Must have a valid drivers license with no more than 2 moving
violations and/or at-fault accidents on driving record in the past 3
years
- No drug or alcohol related conviction on driving record in the past 5
years
- Must be authorized to work in the United States and not require work
authorization sponsorship by our company for this position now or in
the future.
To apply for this position, please CLICK
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