Vacancy expired!
The Customer Assistance Representative Sr (CAR Sr) at 2124 WASHINGTON
STREET JAMESTOWN, NY 14701 will provide a high level of customer
service by assisting both internal and external customers, primarily
face-to-face, supporting their branch and rental needs. The CAR Sr will
gain knowledge through local training and hands-on experience to
provide administrative support, service customers, and act as a rental
back-up.
This is a part time position with a maximum of 25 hours/week.
Apart from religious observation, must be able to work the following
schedule:
Monday: 7:30am-5:30pm
Tuesday: 7:30am-1:30pm
Friday: 7:30am-5:30pm
Saturday: 9:00am-12:00pm
- Take incoming calls- reservations, rate quotes, general questions and
answers, provide information and resolution for customers, other
branches, insurance companies, dealerships, repair shops and other
vendors
- Manage outgoing calls for callback management, A/Rs and miscellaneous
calls as assigned
- Provide a high level of customer service by assisting customers and
assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or
dropping off customer in a safe and courteous manner and assisting
customers as needed
- Understand and communicate rental terms and conditions, vehicle
features and other services
- May sell optional protection products, upgrades, fuel options and
other additional equipment
- Responsible for notifying Management of any known vehicle problems
and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing
equipment when needed
- Perform various administrative and basic accounting functions such
as: research and billing support tasks, accounts receivables, transfer
and key logs, run miscellaneous reports, supply maintenance, process
customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
- Must be at least 18 years old
- High school diploma or GED equivalent required
- Some college preferred
- Must have at least 1 year prior customer service retail or
administrative support experience
- Must have a valid drivers license with no more than 2 moving
violations and/or at-fault accidents on driving record in the past 3
years
- No drug or alcohol related conviction on driving record in the past 5
years
- Must be authorized to work in the United States and not require work
authorization sponsorship by our company for this position now or in
the future.
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