Customer Service (Arden)

Customer Service (Arden)

14 Jul 2024
North Carolina, Asheville 00000 Asheville USA

Customer Service (Arden)

Vacancy expired!

Every Day Optimal, a leading hemp-derived CBD company looking to hire a polite, professional customer service representative to handle our inbound/outbound calls, and email/live chat inquiries.

Youll also be responsible for packing and shipping our daily orders.

This position is full-time - 40 hours / week.

Our customer support hours of operation are Monday-Friday - 9am-5pm.

Your responsibilities include listening to customers and providing outstanding service by answering questions, and troubleshooting problems with our products and services.

To be a successful customer service rep, you need to be customer-focused, detail (you pay attention to the details) oriented, and efficient. Youre polite, reliable, knowledgeable, and adaptable.

The ideal candidate is familiar with the benefits of hemp and CBD.

Job Duties

- Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.

- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.

- Engaging in active listening with callers, confirming or clarifying information and defusing angry customers, as needed.

- Building lasting relationships with customers based on trust and reliability.

- Packing daily orders, and preparing the packages

- Utilizing software, databases, scripts, and tools appropriately.

- Making sales or recommendations for products or services that may better suit client needs.

- Taking part in training and other learning opportunities to expand knowledge of company and position

- Adhering to all company policies and procedures.

Skills & Qualifications

- High School Diploma or equivalent.

- More education or experience may be preferred.

- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

- Understanding of company products, services, and policies.

- Proficiency with computers, especially with CRM software, and strong typing skills.

- Ability to ask prying questions and diffuse tense situations.

- Strong time management and decision making skills.

- Adaptability and accountability.

- Fluency in multiple languages may be desired

Working Conditions

The customer service representative position is full time in our office - 9am-5pm.

Compensation

The salary for the customer service representation is $2,080 / month.

This is equivalent to $13 / hour.

40 hours / week. 160 hours / month.

Youll receive a 90 day evaluation where we can discuss promotions.

Background check and minimum two references is required

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